User Services - Vendor Manager (Dublin)

Dublin

User Services - Vendor Manager (Dublin)

Are you passionate about vendor management, customer support and working cross-functionally across internal and external stakeholders? Come join our team!

Who We Are

The User Services team helps the world enjoy Twitter by highlighting the best of our platform and providing continual support around the clock. We're the voice of the user at the company, working with product teams to provide insight that drives innovation. We give people the tools to use Twitter like a pro and we strive to fuel the best user experience possible. We love what we do, and our team has a ton of fun along the way.

What You’ll Do

Our team works very closely with vendors and we are looking for a talented Vendor Manager to  join our team. In this role, you will be based in Dublin, Ireland and will be responsible for the EMEA region. You’ll manage several aspects of our supplier relationships, including governance, strategy, SLA/KPI management, financial analysis, and infrastructure.

More specifically, you will:

  • Manage relationships with vendor partners specifically within the EMEA region, which will include developing and executing operational strategies for Twitter’s global outsourcing model

  • Partner closely with User Services stakeholders on all vendor-related tasks to help drive the organization’s support strategies and direction

  • Collaborate with vendor counterparts in regards to regional governance, process excellence and improvements, infrastructure support and project management

  • Work with internal and external stakeholders to optimise performance, improve quality assurance, and be a constant resource to answer questions

  • Utilize metrics and analytics to make key business decisions and to identify scalable, cost effective solutions

  • Responsible for staffing and access lifecycle management, including onboarding/offboarding, access and hardware requests

  • Potentially review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.

  • Continuously strive towards improving inefficiencies in existing processes and workflows, etc. We’re constantly looking to improve!

  • Communicate fearlessly! Inter-team and cross-functional teamwork is the foundation of our work here. Open, concise, accurate and timely communication with your team is a must.

 

Who You Are

You will have a real passion for vendor management, impeccable attention to detail, excellent communication skills and, of course, tons of enthusiasm for helping Twitter provide unwavering support to its growing global audience.

 

If this sounds like it might be you, you probably have:

  • Familiarity with vendor operations and customer support

  • Strong organizational and project management abilities, with a consistent track record of being able to run multiple projects and tasks simultaneously to successful completion

  • Excellent communication and presentation skills

  • Ability to work in a dynamic, rapidly-changing environment with multiple stakeholders

  • Experience working in hi-tech, online or telecommunication industries in a customer support environment

  • Active, passionate Twitter user with strong interest in social media

 

Requirements

  • BA/BS degree or local equivalent; advanced degree a plus

  • Minimum of five (5) years of relevant work experience

  • Ability to travel up to 20-30% to vendor locations in EMEA

  • Experience working with content management systems, administrative tools, databases, troubleshooting IT issues, etc.

  • Strong background in metrics and data analysis

  • Excellent written and verbal communication skills, organisational skills, and highly developed interpersonal skills

  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes

 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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