User Services - Vendor Manager (Dublin)

Dublin

User Services - Vendor Manager (Dublin)

Are you enthusiastic about Twitter? Have you held diverse roles that require efficiency, organization, communication and flexibility? The User Services team works very closely with vendors, and we are looking for a talented Vendor Manager to join our team and manage all aspects of our supplier relationships, including strategy, SLA/KPI management, financial analysis, contract negotiations, infrastructure, etc. This role requires experience in project management, impeccable attention to detail, excellent communication skills and, of course, tons of enthusiasm for helping Twitter reach its expanding global audience. Previous experience in vendor and/or relationship management is highly desired!

Responsibilities

  • Manage relationships with vendor partners within the EMEA region and globally, which includes operational strategy, execution and delivery of Twitter’s outsourcing model
  • Partner closely with User Services stakeholders on all vendor-related tasks to help drive the org’s support strategies and direction
  • Collaborate with vendor counterparts in regards to regional governance, process excellence and improvements, infrastructure support and project management
  • Work with internal and external stakeholders to optimise performance, improve quality assurance, and be a constant resource to answer questions
  • Use data driven insights to make key business decisions and to identify scalable, cost effective solutions
  • Assist with building and maintaining budget and forecast models
  • Responsible for staffing and access lifecycle management, including onboarding/offboarding, access and hardware requests
  • Potentially review sensitive and potentially disturbing content including but not limited to vulgar language, hate speech, violent threats, pornography and other graphic images.
  • Continuously strive towards improving inefficiencies in existing processes and workflows, etc. We’re constantly looking to improve!
  • Communicate fearlessly! Inter-team and cross-functional teamwork is the foundation of our work here. Open, concise, accurate and timely communication with your team is a must.
Qualifications
  • BA/BS degree or local equivalent; advanced degree a plus
  • Minimum of five (5) years of relevant work experience
  • Experience working with content management systems, administrative tools, databases, troubleshooting IT issues, etc.
  • Strong background in metrics and data analysis
  • Excellent written and verbal communication skills, organisational skills, and highly developed interpersonal skills
  • Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed timeframes

Preferred Qualifications

  • Master’s Degree in Business, Statistics, or Data Analytics
  • Have prior experience in people management, vendor management and managing global projects/programs
  • Experience working in a global customer support environment
  • Proficiency in one or more non-English languages
  • Active, passionate Twitter user with strong interest in social media

 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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