User Research Director, Revenue Products

San Francisco, CA

What You’ll Do

You love helping other people be successful. You have a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, Sales, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting and prioritizing research goals, managing load and expectations, and generally advocating for our users. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

Who You Are

  • Lead and manage a team of revenue researchers
  • Set team level goals, manage project load and timelines
  • Partner with Design, Product Management, Engineering, Sales, and Marketing to build in research at multiple stages of the product development process
  • Ensure problems are approached through the integration of multiple data streams, including qualitative and quantitative research  ​
  • Advocate for and raise awareness of user behaviors and needs

Requirements

  • 10+ years managing a research team, including hiring and coaching senior researchers
  • 10+ years conducting user research with fluency in both qualitative and quantitative methods
  • Excellent written and verbal communication
  • Detail oriented and able to manage multiple projects simultaneously
  • Experience working with Design and Product teams
  • Master’s or Ph.D. in Computer Science, Human Computer Interaction, Cognitive or Experimental Psychology, or a related field
  • (Bonus) Experience conducting research on small businesses, brands, and advertisers

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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