Senior User Research - Qualitative Methodologies - Contract London

London

User Experience researcher / qualitative, ethnographic side (mobile/media)

Who You Are:


You’re a researcher with a strong, working understanding of a wide range of qualitative research methodologies. You know when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a rapidly changing environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

 

What You’ll Do:

  • Work with Design, Engineering, Product, and Marketing to build in research at multiple stages of the product development process
  • Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience
  • Develop a research approach, schedule, and detailed plan for each project
  • Deliver timely and tangible findings and prioritized recommendations to partners
  • Balance company goals with user needs
  • Help product teams more deeply understand our users

Requirements:

  • 2+ years conducting user experience research and/or market research is preferred - with a good understanding of both qualitative method. Quantitative method a plus.
  • In-depth understanding of user-centered design principles and tools
  • Methodologies may include experimental design, log analysis, surveys, ethnographic field research, in-depth interviews, lab and remote usability testing, heuristic evaluations, card sorting
  • Excellent written and verbal communication
  • Self-motivated, detail-oriented, and able to manage multiple projects simultaneously
  • Experience working directly with Design, Engineering, Product, and Marketing teams
  • An educational and foundational background in Human-Computer Interaction (BS, MS, PHD).
  • Human Factors, Cognitive Psychology, Sociology, Anthropology, or behavior sciences.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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