Senior AV Design Engineer

San Francisco, CA

Who We Are:

Twitter IT is looking for a world-class Senior AV Design Engineer who is passionate about providing an amazing customer experience and loves to solve technical problems at a global scale. Our team works cross functionally with our partners in IT Systems, Engineering Operations, Security, and other teams to coordinate work, handle ticket escalations and resolve issues. We on-board new employees, provision new hardware, provide amazing support, and build tools and technology that connect our employees across the globe. Ultimately we are responsible for supporting Twitter employees in over 30 offices in 18 different countries.

 

What You’ll Do:

You will be our ultimate technical resource for all things AV, constantly looking for new and innovative solutions to better #Simplify our customer experience. Troubleshooting audio/video issues, thinking about cable management and routing, crawling under tables, building automation and proactive monitoring tools, all while pushing the boundaries in terms of Crestron control programing - no job is too small or large. You will partner with our global AV operations and End User Support teams to build out new AV solutions, troubleshoot issues, and push new standards to keep our conference rooms and event spaces in top performance. Automation, scale, and ease of use are our watchwords; come join an awesome team!


You will do the following:
  • Act as subject matter expert for the design and support of Twitter’s global AV systems

  • Support, maintain, and evolve the standards for our core AV technology

  • Work with external/internal teams to design, plan, and implement global upgrades, integrations, reporting, and automation.

  • Communicate status to IT management, support team, and internal partners throughout all phases of AV projects

  • Be a technical point of contact and Tier 4 escalation path for our global IT End User Services teams

  • Work with the Help Desk, Systems Administrators, Workplace, and other teams to identify and resolve escalations and outages

 

Who You Are:

  • You are an evangelist and champion for AV/IT design and technology

  • You are awesome at providing technical support and love solving problems, either in person or with globally distributed teams

  • You are excellent at coordinating projects, and love the challenges associated with managing distributed systems and technologies around the world

  • You love new technology and are always looking for opportunities to improve the customer experience.

  • You recognize that standardization is the watchword for global support operations, and understand how to optimize at scale.

 

Requirements:

  • 3-5 years experience in AV support and design in a professional environment

  • Professional integration experience with Crestron, Extron, Vaddio, Lifesize, ClearOne, Symmetrix, and similar technologies

  • Ability to program Crestron control systems and all the components associated with conference room automation

  • Experience programing BiAmp and ClearOne DSP systems for in room audio including the use of beamforming technologies

  • Knowledge and ability to terminate various audio and data connections

  • Experience working with Video Conferencing systems: Chrome for Meetings, LifeSize, BlueJeans

  • Understand Network fundamentals (DHCP, DNS, VPN, etc)

  • Experience and expertise with evaluating line drawings, signal flow, and core AV concepts

  • Knowledge of IT Infrastructure technologies and concepts

  • Extensive knowledge of MacOS (10.10.x, 10.11.x, 10.12.x), iOS, and Android

  • Exceptional communication and organizational skills

  • Experience reviewing CAD drawings

  • Some travel required to support global projects

 

Desired:

  • Live audio production experience

  • CTS, Crestron DM, or similar certification

  • Ability to write Crestron SIMPL+

  • Experience with SIMPL#, C#, and other web-based languages

  • GSuite Enterprise Experience

  • LDAP and Active Directory experience

  • B.S. in Audio Engineering, Sound Reinforcement or equivalent industry experience


Here’s all the legal good stuff:

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Engineering Hiring Process

Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people held onsite in our office.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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