Safety Policy Operations Senior Agent with French (6 Month contract)

Dublin

Who We Are:

Twitter Trust & Safety seeks an experienced, goal-oriented, team player and coach to join our Safety Policy team in Dublin and help keep our safety and legal process operations organized and on track. If you're analytical, disciplined, proactive, have a passion for people and have a knack for managing multiple tasks efficiently, we'd like to speak to you.

What You’ll Do:

You will be responsible for investigating, documenting, and following up on time-sensitive global safety-related escalations. As a Senior Agent you will support all the operations tasks such as  (but not limited to) queue management, workflows, quality assurance as well as coaching your fellow teammates to achieve the highest possible performance standards.
 

You will provide regular updates to team members across distributed offices and interact regularly with cross-functional stakeholders, including our in-house counsel. Safety Policy team members may also serve on the on-call rotation and work closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world. The nature of the role requires the successful candidates to work part weekend shifts (9am to 6pm: Sunday to Thursday or Tuesday to Saturday).

 Comfort with electronic communications is essential. Experience in reviewing, documenting, and tracking legal requests is strongly preferred, but not required. This role is a 6-month fixed-term contract.
 

Responsibilities:

  • Investigate, document, and follow up on safety-related escalations and correspondence

  • Provide clear, helpful, and complete responses to time-sensitive requests and escalations

  • Support all operational tasks such as (but not limited to) queue and workflow management, process efficiency.

  • Conduct QA evaluations and coach teammates to achieve the highest possible performance standards

  • Maintain open, thorough, and regular communication with team and in-house counsel

  • Deliver quality results within external deadlines and internal SLAs

  • Communicate clear, objective, and patient explanations of team policies and protocols

  • Prioritize and organize escalated requests

  • Participate in emergency on-call rotation

 

Minimum Qualifications:

  • Experience with high volume request intake and processing / other operational experience

  • Experience in coaching for performance

  • Experience conducting quality reviews

  • Excellent judgment and strategic thinking; extremely detail-oriented

  • Passion and enthusiasm for protecting user privacy and freedom of expression

  • Patience, determination, flexibility, and grit

  • Ability to translate feedback into action quickly

  • Strong team player

  • Multilingual; complete fluency in English and French

 

Strongly Preferred Qualifications:

  • Prior experience at a tech company

  • Bachelor’s Degree or equivalent education / experience

 

NOTE: Telecommuting is not an option; this role is full-time in Dublin. Please be sure to specify all languages and level of fluency in your application/resume.

Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography and other graphic images

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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