Revenue & Partner Operations Support

Dublin

Revenue & Partner Operations Support Specialist - Dublin

Who We Are:

Twitter’s Revenue & Partner Operations team serves as the primary support contact for advertisers and the global sales organization. As a RevOps Support Specialist, you will resolve questions, troubleshoot and triage a variety of issues related to billing, account setup, campaign performance, targeting, analytics and more. Just as important, you will proactively identify opportunities for us to run leaner and more efficiently through process and tooling improvements. In particular:

What You’ll Do:

  • Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses.

  • Design and implement solutions to drive the global Ad Operations team to be more efficient and more impactful.

  • Use data analysis to identify support patterns and product opportunities, serving as the eyes and ears of the Revenue Product team.

  • Proactively remove obstacles and enable forward momentum for Twitter’s Sales teams.

  • Manage Sales-facing communication during engineering incidents.

  • Manage high profile and time-sensitive escalations in a calm and effective manner.

  • Serve as a neutral third party, helping Engineering and Sales prioritize bug fixes and product enhancements by impact.

  • Manage workflow to meet and exceed defined service level agreements.

  • Write clear and helpful content to address common questions and issues.

Who You Are:

At Twitter, we believe that passion and personality matter. We’re looking for people that are intensely curious about Internet technology, exhibit a can-do attitude and approach their work with vigor, determination and a sense of fun. You should have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. In particular:

  • You have excellent verbal and written communication

  • You have experience analysing process flows and devising improvement strategies

  • You possess strong quantitative background to support data ­informed decision making

  • You have experience leading cross-functional projects and programs

  • You have demonstrated the ability to effectively work with, guide and mentor others

  • A passion for problem solving

Requirements:

  • Bachelor’s Degree

  • 4+ years of experience in a product-facing role

  • Expertise in Excel and data analysis


 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

This field is required.
This field is required.
This field is required.
This field is required.
Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.