Quantitative User Researcher

San Francisco, CA

Senior Quantitative User Researcher

What you’ll do:

You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

Who you are:

  • Work with Design, Engineering, Product, and Marketing to build in research at multiple stages of the product development process

  • Help to develop and track quantitative measures of user experience (goals, metrics)

  • Partner with product teams to identify where we should evaluate ideas, concepts, and existing experiences, and assist the team in making critical design decisions affecting the user experience

  • Design the appropriate approach for a wide variety of user experience questions

  • Collaborate closely with qualitative researchers and data scientists

  • Mentor junior researchers

  • Deliver timely and tangible findings and prioritized recommendations to stakeholders

  • Balance company goals and business needs with user needs

  • Help product teams more deeply understand our users, brands, and developers

Requirements:

  • BS, MS, or PhD in Computer Science, Human-Computer Interaction, Statistics, Social Science or related field

  • 5+ years conducting user experience research and/or market research is preferred - demonstrated expertise in a relevant field

  • Experience working with large scale data sets (logs analysis, surveys, experimental design)

  • Experience with large data technologies Hadoop, MapReduce, Pig, Spark, Hive, or Presto. Experience with Scalding a plus.

  • Experience with applied statistics/econometrics and R, SPSS, SAS, or Python for statistical analyses a plus

  • Ability to convey complex data in an accessible and meaningful way to non-quantitative audiences

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.


San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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