Product Trust Partner

San Francisco, CA

Product Trust Partner

 

Who We Are

 

The Twitter Trust & Safety (T&S) team is looking for a proactive, detail-oriented team member to partner with Twitter’s consumer product and engineering teams to advise on safety, privacy, and policy issues. Individuals in this role will collaborate with teams across T&S, Product, Engineering, Legal, and other stakeholders to build products that ensure user trust and protect user rights.

 

What You’ll Do

You’ll build and maintain expertise in a wide range of consumer products — from Tweet creation to Direct Messages to critical safety features — and use that expertise to influence product and policy development. You’ll advocate for the user by understanding, predicting, and communicating the impact of upcoming product changes across Twitter’s diverse user base. You’ll work across teams within T&S to manage projects, goals, documentation, and communication of product issues.

 
  • Partner with product managers to understand their product roadmap and identify product features which have implications for user rights and T&S’s areas of focus.

  • Identify, synthesize, and communicate the scope and requirements of your projects to the T&S team. Develop and advocate for solutions to complex issues.

  • Collaborate cross-functionally with our Legal, Public Policy, and Communications teams on product launches.

 

Who You Are

Successful candidates will be analytical, self-motivated, and have a knack for managing multiple complex projects efficiently.

 
  • You have a proven track record of owning and successfully completing cross-functional projects from planning to implementation.

  • You have exceptional interpersonal skills and excel at providing balanced and actionable feedback to influence decision-making without direct managerial authority.

  • You have strong process modeling and problem solving capabilities, and can promptly propose solutions to address product and user needs.

  • You are comfortable working in a fast-paced, ever-changing environment, and adapting to the needs and work styles of other teams and organizations.

  • Experience working with quantitative and qualitative data to support recommendations; proficiency with Excel and SQL, a plus.

  • Experience working on or advising consumer software products, a plus.

  • Experience working on projects that have a multi-regional or global impact, a plus.

 

Requirements

  • 5+ years experience leading and implementing policy, process design, project/program management, or management consulting

  • BA/BS or equivalent professional experience

 

Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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