People Services Specialist - Engineering, Product & Design

San Francisco, CA
People Services Specialist - Engineering, Product & Design

The People Services team is focused on delivering a memorably positive and seamless employee experience at Twitter.  Playing a key role throughout the employee lifecycle from hiring and on-boarding to developing and off-boarding, the People Services team delivers on operational excellence and surfacing data-driven insights.  

Supporting our Engineering, Product & Design teams, you will use data analysis and project management to continuously improve programs and policies that impact the employee experience.  You care about the employee experience, while managing and improving backend operations and processes.  

What You’ll Do:

  • Provide seamless and client-focused support to our people throughout the employee lifecycle from onboarding, transfers, performance cycles and critical moments through departure

  • Partner closely with HRBPs to manage people programs and day-to-day HR administration
  • ​Communicate effectively with employees and management to process worker changes
  • Proactively identify improvements to processes and data integrity

  • Tackle critical people challenges through data analysis

  • Provide program management support for calendered planning cycles and events, including promotions, compensation planning and manager trainings
  • ​Support reorganizations and other large-scale projects
  • Coordinate offboarding activities as people exit the organization, including exit interviews
  • ​Streamline and manage severance process, including drafting separation agreements, coordinating offboarding activities, and processing any necessary payments as people leave the organization
  • ​Maintain people data across HR systems
  • Develop strong understanding for process management in our core systems

  • Work closely with offshore team to manage employee data changes in Workday

  • Perform Workday data audits

  • Take initiative in system implementation and enhancement projects: requirements definition, process design, and system testing

  • Ensure necessary documentation is stored in electronic employee files

Who You Are:

  • You proactively anticipate business needs and process improvements

  • You are highly organized and detailed-oriented; with the ability to handle simultaneous projects with moving parts

  • You work collaboratively across different functions and communicate fearlessly and effectively

  • You display good common sense, judgment – knowing when issues need to be raised

  • You effectively prioritize and thrive in a fast paced, demanding environment

  • You take initiative and work independently

  • You possess a strong presence and level of comfort engaging with team members of all levels

  • You have a passion for always maintaining a high quality employee experience

Requirements:

  • Bachelor’s degree

  • 2-3 years experience in an HR administration, operations or generalist role, preferably in the technology industry

  • Advanced Excel and analytical skills, experience in Google Docs is a plus

  • Experience with Workday is a strong plus

  • PHR certification is a plus

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

This is where you come in! Please take a few minutes to provide us with your information. Completing this form is entirely voluntary. Whatever your decision, there will be no adverse employment consequences.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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