NYC Facility Manager
Who We Are:
We are looking for a Facility Manager for our New York City office. This dynamic role reports to the
Regional Manager REW, Americas East and will be responsible for maintaining a high level of service from local Real Estate & Workplace (REW). This position will manage the Workplace Coordinators and Receptionists.
This role is critical in driving culture in the (Region/NY office, as applicable) and creates and elevates programs and amenities that make employees love coming to work every day. Must have a passion for developing and maintaining a world-class workspace that inspires staff to do their best work. #Passion and personality matter
What You'll Do:
Make sure that all service requests through Twitter’s internal ticketing system are being responded to in a timely manner and appropriately. Ensure top customer service levels are being met.
Responsible for initiating and maintaining all vendor relations. Manage existing contracts and ensuring SLAs are being met. Work with purchasing on new vendor agreements (RFP/bidding), or issues with existing agreements. Onboard new vendors, establish PO’s, point person for any payment or invoicing issues. Coordinate work with outside service providers as necessary. Directly responsible for providers of office supplies, plants, appliances, furniture, pest control, janitorial, maintenance, shipping, carting, movers, Ergo and HVAC. Coordinate with Building Engineering /Landlord as necessary.
Manage onsite food service program and provider with Twitter’s internal Global Food Program Manager. Review costs, menus, programming and special events. Responsible for keeping vendor accountable for maintaining highest level of service at all times.
Point person for NYC Subtenant requests and issues.
Work closely with NYC Leadership council on all business unit needs. Provide high-touch service in response to requests or issues from leadership.
Local lead for all design and construction projects.
Financial responsibility includes the review/approval of all department expense reports, PO requests and invoice approvals. Review monthly rent invoices, work with landlord if any discrepancies, process rent payments. Review budget reports with Regional Manager, advise on variances, participate in future budget planning.
Manage floorplan/seating charts. Provide reporting as needed. Collaborate with REW Regional Manager, Global Planning team members and business unit contacts on headcount projections. Manage moves or restacks as required.
Oversee departmental communications (internal newsletter, notice emails to staff, digital displays in the office).
Familiarity with OKRs, SLAs and measuring metrics helpful
Experience in working in a technology firm preferred
Proficient in Mac environment (e.g. Google docs, etc.) a plus
Triple Net lease experience preferred
8 - 10 years experience in real estate/facilities/property management
Experience in managing teams and a team of direct reports
Strong financial reporting and budgeting background
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.
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