Minors & Content Agent - Bilingual

San Francisco, CA

Do you have a passion for resolving complex online safety and abuse matters? We’re looking for a highly motivated, goal-oriented, team player to join our Minors & Content team in San Francisco, California. Success in this role requires someone who is analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently.

You will be responsible for handling a high volume of requests in an efficient and timely fashion, identifying necessary updates to existing policies, providing policy explanations to users and ensuring our internal legal and communications teams are up to speed on the work we’re doing. You will also continually explore ways to improve the team’s performance as a whole, whether by streamlining existing processes or creating new ones.

Please note that this position involves exposure to sensitive content.

Who You Are:

  • Resolve reports of abuse quickly and efficiently
  • Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters
  • Compile documentation regarding issue resolution for team policy areas
  • Continuously evaluate and propose improvements for existing processes and policies

Minimum Qualifications:

  • Multilingual; complete fluency in English
  • Familiarity with processes and tools used for increased efficiency
  • Exceptional business judgement and strategic thinking; extremely detail-oriented
  • Excellent communication and writing skills
  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)
  • Works well under tight deadlines
  • Active Twitter user with a passion and enthusiasm for protecting user privacy and freedom of expression
  • Patience, determination, flexibility, and grit

Preferred Qualifications:

  • Prior experience at a tech company
  • Bachelor’s Degree or equivalent education / experience
  • Fluency in the following languages: Arabic/Japanese/Korean/Indonesian/Turkish

 

NOTE: Telecommuting is not an option; this role is full-time in San Francisco, California. Please be sure to specify all languages and level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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