IT Support Engineer I - Singapore (6 Months Contract)

Singapore

Who We Are:


Twitter IT is looking for a world-class IT Support Engineer (contract) who is passionate about providing an amazing customer experience, while delivering outstanding technical support. Our team works cross functionally with our partners in IT Systems, Engineering Operations, Security, and other teams to coordinate work, handle ticket escalations and resolve issues. We on-board new employees, provision new hardware, and support and adhere to security standards for all Twitter employees. Ultimately we are responsible for supporting Twitter employees around the world, in over 30 offices in 15 different countries.

 

What You’ll Do:

 

You will be a customer service and support evangelist, working full time at our help desk and assisting our customers via in person walkup, support ticket, email, or chat as needed. You love building relationships, both with customers/business partners, and IT team members alike. You are passionate about IT end user support, have an excellent background in Mac software and hardware troubleshooting, and are hungry to learn corporate IT from the ground up.

 

You will do the following:

  • Provide support at our IT Help Desk, full time, during normal business hours

  • Build and configure new hire laptops

  • Deploy new desk setups with monitors, peripherals and VOIP phones

  • Provision and track loaner machines

  • Work with employees to perform computer upgrades and migrations

  • Handle peripheral requests

  • Receive and inventory new assets

  • Maintain inventory counts and lifecycle of assets for new hires, refreshes and repairs

  • Process returned assets and prepare them for reuse/recycle

 

Who You Are:

  • You are awesome at providing technical support, and love solving problems.

  • You have a high level of professionalism and passion about customer service.

  • You excel at clearly documenting the status of cases and providing updates to management, the team, and end users.

  • You love the details, including maintaining and updating IT documentation and procedures.

  • You understand the importance of asset inventory and how to maintain an organized help desk.

  • You love standards and understand that consistency and an adherence to best practices helps any organization scale.

 

Requirements:

  • 1-2 years experience in IT Support in a professional environment

  • Experience with support ticket management and tracking

  • Strong customer service, problem solving and teamwork abilities

  • Outstanding communication and interpersonal skills

  • Technical knowledge of Mac OS 10.10.x, 10.11.x, 10.12.x, iOS and Android

  • Basic knowledge of Windows 10

  • Network fundamentals (laptop connectivity, VPN, printing)

  • Familiar with Google Apps (Gmail, GCal, GDocs, etc)

  • Basic knowledge of audio/video troubleshooting and support

  • Ability to participate in a support schedule that may include after hours and weekend support

  • Some heavy lifting required

 

Engineering Hiring Process

Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people held onsite in our office.

Application

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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