Intellectual Property and Identity Specialist, Copyright

San Francisco, CA

Intellectual Property and Identity Specialist, Copyright 
Full-Time — San Francisco

 

About this Job

 

Passionate about online speech, intellectual property, and user rights? As an Intellectual Property & Identity Policy Specialist, you are at the forefront of these challenging issues, expertly managing policy enforcement, advocating for user rights, and maintaining trust in Twitter globally.

 

We’re looking for a team player with a background in technology, policy, copyright, and intellectual property issues. You will be responsible for enforcing, documenting, and shaping policies related to IP protection at Twitter. This involves processing escalated cases from our support teams in addition to driving multidisciplinary projects and decisions based on data and user feedback. You’ll work cross-functionally with a diverse, distributed team in order to streamline and optimize operational processes.

 

A proactive attitude and particular attention to detail is absolutely essential, as is the ability to be both firm and fair. Comfort with and enjoyment of electronic communications and user advocacy is a must. We're a passionate team of intensely motivated, detail-oriented folks, seeking the same to join us!

 

What you'll do:

 
  • Process escalated removal request letters efficiently and accurately

  • Identify trends in types of issues and help develop clear responses and policies

  • Clear, thorough, and timely communication with your team and internal stakeholders

  • Evaluate, understand, apply, and communicate team policies fairly, objectively, and patiently

  • Document issues, actions needed, and recommendations to move forward

  • Collaborate cross-functionally with a variety of stakeholders

  • Log bugs and interface with engineers

 

Qualifications:

 
  • Familiarity with copyright and online intellectual property issues

  • Understanding of abuse vectors regarding intellectual property enforcement

  • Experience in policy development and user advocacy

  • Experience advocating for, developing, and troubleshooting internal tools

  • Exceptional interpersonal skills, diplomacy, and the ability to work cross-functionally

  • Exceptional written and oral communication skills

  • Strong organizational skills, with a proven track record of being able to manage multiple issues and tasks simultaneously to successful completion

  • Previous experience with customer support and ticketing systems

  • Active, passionate Twitter user

  • Fluent in a foreign language (Bonus)
     

“We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.”

 

“San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

This is where you come in! Please take a few minutes to provide us with your information. Completing this form is entirely voluntary. Whatever your decision, there will be no adverse employment consequences.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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