Engineering Manager - Abuse & Information Quality

San Francisco, CA

Engineering managers at Twitter provide the leadership needed to build technologies that flawlessly serve the billion tweets our users submit on a weekly basis.  As Twitter evolves, we need managers to lead the engineering teams that make the world’s largest real-time system scalable and efficient.


Who We Are

The Abuse Detection and Information Quality group works to help us make Twitter garbage-free.  We use ML and relevance techniques to make Twitter safer and limit the spread of misinformation on the platform. The team works across the product to detect abusive users and content, increase action on abusive accounts, drive a change in user behavior, and detect and remediate accounts that are proliferating misinformation on Twitter.

The team develops, maintains, and contributes to several machine learning models and systems including:

  • Quality Filter models that detect unwanted interactions and have already reduced blocks after @mentions from people you don’t follow by 40%.

  • Models to prioritize human review of accounts violating Twitter's policies to more quickly take action and limit their damage.

  • Abuse classifiers used as input to other relevance systems across the product.

  • Detection of bots that misuse the platform or spread misinformation.

  • Detection of repeat abusive offenders who create new accounts after being suspended.


What You'll Do

We believe passion and personality matter.  As such, we need someone who can lead diverse, smart, and driven engineers while balancing personnel challenges with business requirements. We're looking for a leader who can communicate fearlessly and take an active role in shaping the future of Twitter engineering while embodying our core values.  As a Manager for Abuse Detection and Information Quality you will:

  • Initiate cross-function collaboration with Engineering, Product, Data Science, and Design to develop high quality, focused relevance systems and products (and inspire your team to independently initiate this same collaboration).

  • Seek diverse perspectives to drive bottom-up innovation and create consensus from all technical partners inside and outside the team.

  • Ensure the team fully understands the goals and objectives of Twitter as a company and how their work fits into 'the bigger picture'.

  • Take responsibility for the group’s technical strategy and roadmap – creating success metrics in close collaboration with other Engineering and Product Managers.

  • Partner with tech leads and senior engineers to gather system requirements in order to gut check new feature proposals and make large system improvements.

  • Mentor the professional development of each direct report through personal and performance management.


Who You Are

  • You are a strong source of engineering talent and comfortable closing applicants for your team and the business.

  • You bring a strong perspective that inspires change and motivates engineers to develop simple solutions to complex problems.

  • You are a supporter of giving engineers the tools, confidence, and motivation they need to make decisions independently that lead to the recognition of your engineers and not just yourself.

  • You have the technical capacity to partner with tech leads and are comfortable diving into the fray to help drive resolution in the case of bad incidents.


Requirements

  • Previously managed a team of 4-8 engineers with responsibility for machine learning, experimentation, and distributed systems in production.

  • Knowledge of and experience with techniques used in data mining, machine learning, information retrieval, recommendation systems, or natural language processing.


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Engineering Hiring Process

Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people held onsite in our office.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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