EMEA Operations Manager - Real Estate and Workplace

Dublin

EMEA Operations Manager - Real Estate and Workplace

Who You Are:

This dynamic role reports to the Head of Real Estate and Workplace (REW) for the EMEA Region. The role requires direct oversight for all aspects of day-to-day operations within Twitter’s offices in the EMEA (Europe Middle East Africa) Region and will be based in the Twitter Dublin Office. The position requires interfacing with internal customers and partners; and overseeing teams of external vendors, contractors and service providers. This leader will be responsible for the management of regional budget, in addition to performance setting, monitoring, controlling, reporting and benchmarking.

This role is critical in driving culture in EMEA; creates and elevates programs and amenities that make employees love coming to work every day.  Must have a passion for developing and maintaining a world-class workspace that inspires staff to do their best work.  #Passion and personality matter

This position is highly visible within the Region, requiring close partnerships and interactions within Twitter. The role requires the management of a small team of Office Managers and Facility Coordinators within the Region.

Monitor facilities operations including the performance of vendors, service providers, food & event services, mail/post services, building & equipment maintenance, and other operational requirements for offices in the Region.
  • Develop long-term planning and establishment of initiatives aimed to achieve operational excellence.

  • Proactively identify opportunities and processes for continuous improvement.

  • Deliver friendly and prompt customer service to Twitter employees and its business partners.

  • Direct our business partners and consultants to ensure we are providing an environment that inspires and energizes our internal teams.

  • Management and development of region’s REW staff including internal & contract partners, on-site and remote workers

  • Develop and execute an EMEA REW communications plan.

  • Ensure that written procedures exist for each FM and REW Operations initiatives.

  • Develop, prepare and present a monthly EMEA-wide operations performance and risk management report.

  • Develop, execute and present the EMEA Operations Quarterly Business Review (QBR).

  • Ensure proactive and mitigative statutory and legislative compliance initiatives are properly executed for all REW-related tasks.

  • Identify, establish, monitor, analyse and report internal metrics and KPIs, with a view of evaluating trends, apply corrective actions and establish alignment with strategic or tactical REW initiatives.

  • Drive the development of the REW Operations Dashboard.

  • Work closely with the EMEA Corporate Security Lead to support the implementation programs relating to all Environmental Health & Safety (EHS) initiatives to ensure compliance with local laws and codes, meanwhile supporting overlapping REW / Corporate Security tasks within the region.

  • Work closely with Strategic Sourcing & Procurement on bidding, drafting and managing vendor contracts, including conducting formal performance reviews.

  • Management of Monthly, Quarterly and Annual Capital Expense and Operating Budget for the EMEA Region, including the reporting of P/L, forecasting, expense approvals, budget variance, accruals and reconciliations as necessary.

  • Partner with the Design & Construction team within REW to deliver projects, from small refreshes to large build-outs, when applicable.

  • Partner with the Events team within REW to execute key events and incorporate event related initiatives in region.

  • Partner with other REW Regional leads in developing Global Processes & Standards for operations.

  • Extensive experience in PPM, Building Management and Task systems is advantageous.

  • Expected travel for this position is 10%

Who You Are:

A strong leader, one who inspires, leads by example, demonstrates good judgment, and with a proven track record of motivating and mentoring teams.

  • Ability to remain energetic, motivated, positive and customer service-oriented in a fast-paced and dynamic environment.

  • Proactive and transparent work style with a strong sense of ownership.

  • High degree of ambition and strong desire to strive for operational excellence and world-class sustainability practices.

  • Excellent Finance skills in planning, monitoring and reporting, with strong commercial awareness.

  • Strong Critical Thinker and Analytical ability with extensive experience in Data Analytics in FM and Finance.

  • Effective teamwork and leadership skills.

  • Ability to learn new tools and technologies quickly; interest and experience in using technology to improve work efficiency and productivity.

  • Strong organizational skills, with the ability to remain agile and adaptable in a dynamic environment – must be able to prioritize, reprioritize and multitask

  • Creative problem-solver and self-starter

  • Strong customer relationship management skills, with excellent written and verbal communication skills

  • Ability to effectively communicate and collaborate with a diverse range of people and job functions/levels

  • Expectation of complete confidentiality on all business matters.

  • Proficient in Google’s G Suite, MS Word, Excel, PowerPoint, MS project, MacOS and Oracle Purchasing is preferred.

Requirements:

Formal technical education or degree equivalent qualification level essential.
  • A minimum of 5 years in Corporate Facilities Management or related field experience required.

  • Successful track record of creating, maintaining and tracking processes and procedures for facilities and quality standard services. Implementation of an ISO 9001 Quality Standards System is advantageous.

  • Successful track record of building a network of external vendors across the EMEA Region.

  • Firm understanding and experience with building and managing facilities operational and capital expense budgeting & forecasting.

  • Strong project management skills, with attention to detail.

  • Experience in hiring and managing people in a corporate environment, as well as managing remotely multiple facilities operations and staff.

  • Experience working across the EMEA Region including Ireland, U.K., France, Germany, and others.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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