Director, Employee Communications

San Francisco, CA

Director, Employee Communications

You’re passionate about company culture, and you’re an expert communicator with a knack for inspiring people in creative ways. You’re a charismatic relationship builder with allies up and down the organization, no matter the geographies. And you’re a strategic thinker with a track record of bringing big ideas to life in practical ways. If this sounds like you, let’s talk.

Who We Are:

The Twitter Employee Communications and Culture team is seeking an experienced communications pro to lead critical internal communications functions. The overarching goal of this team is to promote Twitter’s mission, product goals and organizational happenings in compelling ways.  You’ll work closely with Twitter leadership and the Corporate Communications team as well as with Product, Engineering, HR, Workplace, and other key partners around the globe. The position is based at Twitter’s headquarters in San Francisco with periodic travel.

Who You Are:

In addition to great strategic thinking chops, the successful candidate must be an excellent writer, detail oriented and skilled at managing executive relationships globally. We are looking for someone who has extensive and demonstrable experience with content strategy as well as change and crisis management.

 

What You’ll Do:

  • Refine comprehensive global employee communications strategies

  • Oversee day-to-day management of employee communications team

  • Develop and execute on content strategy

  • Act as lead writer on executive communications

  • Coordinate and liaise with global employee communication team

  • Cultivate and influence relationships with internal business partners

  • Lead content strategy and editorial plans for internal channels

  • Drive new approaches to deliver communications in more efficient and effective ways by challenging processes and recommending new approaches

  • Develop messaging for topics including policy, culture, initiatives and other areas

  • Write speech, messages or presentations for leaders to their organizations or the entire company

  • Ensure consistency between internal and external communications

  • Partner with key stakeholders in HR, Inclusion & Diversity, Workplace, M&A, Marketing, Revenue & Partnerships, and other departments as needed to understand upcoming initiatives and/or changes; develop integrated communications plans, then execute. Includes drafting key messaging, FAQs, talk tracks and other support materials

  • Provide input on messaging and positioning, and influence stakeholders as needed to ensure communications are compelling and aligned

 

Requirements:

  • 10+ years of work experience in marketing, communications or a related discipline; experience in a global high tech or other fast-paced, disruptive environment a plus

  • Bachelor degree in marketing, communications, or a related discipline

  • A brilliant verbal communicator and highly creative writer experienced in crafting compelling messaging and narratives; can generate and execute "breakout" ideas

  • Proven track record developing and executing creative employee communications plans

  • Proven track record in coaching and advising executives on their communications

  • Ability to quickly grasp information across a variety of disciplines and create clear communications

  • Ability to lead, manage and execute multiple projects in a fast-paced, deadline-oriented and nimble environment

  • A strategic thinker with the ability to successfully drive short-term and long-term initiatives with minimal guidance and to re-prioritize on the fly

  • Dynamic, charismatic, confident communicator with proven ability to work cross-functionally, exerting influence without direct authority

  • High degree of accuracy and attention to detail

  • Proactive, results-oriented, and fun!

 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

This is where you come in! Please take a few minutes to provide us with your information. Completing this form is entirely voluntary. Whatever your decision, there will be no adverse employment consequences.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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