Data Compliance Manager

San Francisco, CA

Data Compliance Manager (San Francisco)

 

Come join Twitter’s growing global Compliance team.

You will report to the Director of Compliance on the Legal Team and will be based in our San Francisco Headquarters. You will take the lead on building out our data compliance monitoring, audit and enforcement program for Twitter’s Data and Enterprise Solutions Business, including our public APIs, to help ensure that Twitter data is being used in a manner consistent with Twitter policies. You will work closely with Legal, Trust & Safety, our Data and Enterprise Solutions business, User Services and other teams involved in managing our data relationships.    

We're looking for an experienced professional who is comfortable working in a fast-paced environment with broad responsibilities including:

  • Build out and enhance methodologies to test and proactively identify API abuse and the violation of data and API policies and approved use cases.  

  • Develop and implement a plan for monitoring compliance with data and API policies by higher risk data customers and public API users.

  • Conduct searches, gather data and record evidence from internal systems, the internet, commercial databases and enquiry within the organization. Gather supportive information from internal and external public and private databases based on global standard process.

  • Utilize test account access and other tools to view and test the products of high risk customers and spot check identified use cases for compliance with Twitter policies.

  • Develop and implement policies, procedures and tools for conducting investigations of alleged policy or use case violations, developing new tools and processes to facilitate investigations as appropriate.

  • Develop an audit plan to follow up on clear evidence of policy or use case violations, conduct internal audits and oversee independent third party audits.

  • Gather facts from investigations to be utilized in presentations to senior management.

  • Work with colleagues in Legal, User Services and Trust & Safety to take action in a consistent and principled manner against abusers.

  • Periodically assess the effectiveness of the data customer onboarding process and propose improvements to ensure use cases receive appropriate level of review.

  • Provide periodic metrics and reporting on compliance and enforcement efforts

 

Who You Are

  • Passionate about privacy, safety, and user protection issues

  • Experienced in designing and implementing a scalable monitoring and testing program

  • Demonstrated sound business judgment

  • Flexible, hard-working and a creative problem solver, comfortable with generating new and innovative solutions as we grow our Data Compliance program  

  • Demonstrated self-starter, acting with initiative and the ability to work independently

  • Ability to quickly and effectively learn and apply new concepts

  • Strong organizational skills and ability to prioritize and manage multiple projects simultaneously

  • Outstanding oral, written and presentation communication skills

  • Strong influencing skills and a great team player, able to engage with high performance teams and colleagues in different functions and at different levels in the company

  • Forward-thinking and strategic, looking not only at what will work now, but what will work 3 or 5 or more years from now

Requirements:

  • Basic familiarity with Application Programming Interfaces (APIs), OAuth, and similar or related data protocols.

  • Experience with quickly and efficiently collecting, organizing, and reviewing large amounts of data, including through use of SQL is desirable.

  • Minimum of 3+ years of work experience

  • Experience working in technology preferred

  • Bachelor degree or equivalent required
     

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.


 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

This is where you come in! Please take a few minutes to provide us with your information. Completing this form is entirely voluntary. Whatever your decision, there will be no adverse employment consequences.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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