Site Integrity Analyst, Korean Speaking - 3 months contract

Company Description

Who We Are

Twitter’s Site Integrity team works on the cutting edge of issues that affect the internet today — from combating spam and computational propaganda, to building new tools to keep the world informed during major events. We innovate, experiment, move at a fast pace, and we’re always looking for ways to improve our policies and ourselves.

The Position

What You’ll Do

As a Site Integrity Analyst, you will be responsible for efficiently handling partner team requests, applying remediation measures to counter abuse, and assisting efforts to understand prevalence and patterns of spam abuses in the Korean market. We seek a candidate who is comfortable working with data at scale and who can help us to dynamically adjust our spam remediations in response to shifts in adversary behavior. The work is fast moving, and the opportunity for impact is high. . The right candidate will play a role in threat investigations across multiple areas of our practice, and will help us improve  proactive mitigations more generally. Tasks include

  • Execute operational tasks for Site Integrity regarding the Korean market, such as running regular sweeps to remediate spam and resolving escalations from cross-functional partners

  • Handle incoming queries about Site Integrity policy areas with clear, effective, and complete responses to stakeholders in the Korean market

  • Help us build knowledge and maintain internal documentation of the tactics, techniques and procedures (TTPs) of Korean spam actors.  

Qualifications

Who You Are

Candidates will be quick learners, and handle tasks and projects efficiently:

  • You have perseverance, flexibility, and are a great teammate

  • You have outstanding business judgment

  • You can make decisions without having all the information

  • You have superb communication and writing skills and work well under pressure

  • You observe strict confidentiality regarding sensitive matters

  • You are familiar with and have respect for the norms of different cultures

Qualifications

  • As the role will be supporting the Korean market, fluency in the language is essential

  • Relevant Bachelor’s Degree, or equivalent experience

  • Experience in handling high-profile and dynamic issues

  • Ability to query data with SQL or other relational databases

Preferred Qualifications

  • Experience with pattern detection, analysis, and investigations

  • Advanced Microsoft Excel or Google Sheets skills

  • Prior Trust & Safety or Integrity-related experience at a tech company

  • Experience handling complex escalations and working in an operational environment

  • Experience using third-party ticketing systems is a plus as you will be handling different queues (e.g., Zendesk, Service Cloud, Jira, etc)

  • Experience analyzing data using Python or R

Additional Information

 

Note: Schedule could include Monday-Friday or alternate day weekend coverage (Sunday-Thursday or Tuesday-Saturday)

Note: This role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

Team

Trust and Safety

Location

Singapore

 

Application

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Non U.S. Equal Employment Opportunity information (Completion is voluntary)
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