Senior Manager, User Research - Quantitative Research

Company Description

Twitter is committed to serving the public conversation by helping users find, stay informed and discuss what matters to them. In order to better facilitate the public conversation, we are seeking a Senior Research Manager to lead the Quantitative Research team.

Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on business objectives, product strategy, company policies, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests.

Our team is one of the Redbird Research teams, a group full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

The Position

 

Who You Are

 

You are an experienced researcher and manager with an expert understanding of a wide range of qualitative and quantitative research methodologies. You understand the importance of marrying business goals with cultural context and customer insights. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies for the problem at hand. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You love metrics and some might even call you a metrics badass.

You thrive in a fast-paced environment and enjoy setting your own research goals as well as helping others set and manage goals, managing workloads and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user. 

 

What You'll Do 

 

  • Lead the discovery of quantitative insights to drive strategy across the organization

  • Partner with Design, Product, Engineering, and Data Science teams across our revenue, consumer platform, and engineering operations to build in research at multiple stages of the product development process

  • Collaborate with domestic and international research and product partners and vendors

  • Define and drive continuous improvement to our internal and licensed toolstack

  • Ensure problems are approached through the integration of multiple data streams, including qualitative, quantitative, and behavioral data

  • Advocate for insights in order to drive action and impact by providing compelling narratives and artifacts

  • Lead purposeful relationship-building with a wide array of partners and other research teams

  • Lead, manage, coach, and mentor a team of researchers

Qualifications

 

  • Strong foundational knowledge of qualitative research methodologies and deep mastery of quantitative research methods, tools, and techniques

  • Strong business acumen; an understanding of business goals, metrics, strategies, and pressures, while staying aware of industry trends and competitive actions as a context for doing research

  • Ability to build strong collaborative cross-functional relationships to influence strategic decisions in a distributed environment

  • Ability to manage through ambiguity, proactively assess organizational needs, and prioritize initiatives by asking the right questions

  • Detail-oriented with strong project management skills, able to manage multiple projects and direct reports simultaneously

  • An entrepreneurial mentality and a creative approach to problem-solving

  • Ability to express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote the timely and ongoing flow of information

  • A growth mentality that fuels your desire to constantly learn and improve

  • A keen interest in new and experimental methodologies

 

Requirements: 

 

  • 8+ years managing a research team of multiple people at varying levels

  • 10+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods

  • Extensive experience conducting research globally, across cultures and languages

  • A track record of thought leadership and delivering research to inform business, marketing, and product development strategies and roadmaps

  • Proficiency in R and SQL; proficiency in Python a plus

  • Experience working with Product and Design teams preferred

  • Advanced degree in Quantitative Methods, Statistics, Psychology, Social Science or related field preferred

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal-opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status, or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

The applicable salary range for each U.S.-based role is based on where the employee works and is aligned to one of 4 tiers according to a cost of labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary ranges for this role are set forth below. These ranges may be modified in the future.

  • Tier A: USD $212,000 - USD $297,000
  • Tier B: USD $202,000 - USD $282,000
  • Tier C: USD $191,000 - USD $267,000
  • Tier D: USD $179,000 - USD $253,000

You can view which tier applies to where you plan to work here. If your location is not listed, please speak with your recruiter for additional information.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter’s benefits prioritize employee wellness and progressive support to our diverse workforce.

Team

Design and Research, Design and Research

Location

Remote US, New York City, Atlanta, Seattle, San Francisco, Chicago, Los Angeles

 

Application

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