Site Policy Agent - Trust & Safety

Company Description

Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

The Position

Do you have a passion for resolving complex online safety and abuse matters? We’re looking for a highly motivated, goal-oriented, team player to join our Site Policy team in Dublin, Ireland. In this role, you will focus on Violent Organizations. Success in this role requires someone who is highly disciplined, and proactive, has a knack for managing multiple tasks efficiently, has excellent attention to detail, is a strong team player, and has strong communication skills.

You will be responsible for handling a high volume of requests in an efficient and timely fashion, and enforcing relevant policies. You will undertake proactive work to surface violating content and will contribute to proactivity initiatives to achieve greater efficiencies. You will be responsible for conducting triages and will contribute to assessments related to violent organizations.

Please note that this position involves exposure to sensitive content.

Responsibilities: 

  • Resolve escalations, quickly and efficiently.
  • Proactively surface relevant violating content.
  • Contribute to proactive initiatives to contribute to greater operational efficiencies.
  • Conduct triages of potential violent organizations, and contribute to group assessments.
  • Work closely with other internal teams to resolve complex issues and escalations.

Qualifications

  • Complete fluency (both written and oral) in English, and in a second language.
  • Willingness to work weekends.
  • Familiarity with processes and tools used for increased efficiency.
  • Exceptional business judgement and strategic thinking; extremely detail-oriented.
  • Excellent communication, and writing skills.
  • Works well under tight deadlines.
  • Active Twitter user with a passion and enthusiasm for protecting user privacy and freedom of expression.
  • Patience, determination, flexibility, and grit.
  • Demonstrable domain knowledge in the area of violent extremism and terrorism (2 years minimum), with prior relevant experience at a tech company.
  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.).
  • Experience with legal document intake/processing, safety policy, or other legal operational experience.
  • Bachelor’s Degree holder. Ideally in social science or equivalent relevant education/experience. 
  • Experience handling high-profile escalations.

NOTE: Telecommuting is not an option; this role is full-time in Dublin. Please be sure to specify all languages and level of fluency in your application/resume.

Additional Information

We care about making work happy and productive for everyone, with a permanent option to work remotely or regularly work from home; a home office expense budget; wellness benefits; regular #NoMeetingFridays; and six months of parental leave. 

A few other things we value:

  • Challenge - We work with Twitter's product and standards teams to solve some of the industry’s hardest content problems. Come to be challenged, learn, and thrive as a curator.
  • Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
  • Work-Life Balance - We work hard, but we believe with hard work should come balance. We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

All your information will be kept confidential according to EEO guidelines.

Location

Dublin

 

Application

U.S. Equal Employment Opportunity information (Completion is voluntary)
Non U.S. Equal Employment Opportunity information (Completion is voluntary)
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