Client Account Manager, Financial Services

Company Description

Twitter is what's happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.


The Position

If you're enthusiastic about Twitter and have an aptitude for learning and campaign analytics, we're seeking a sales professional like you. As a Client Account Manager on the Customers team, you'll become a true Twitter expert and use your knowledge to simplify the platform and innovate to create solutions for clients. By helping clients find their voice and build connections with their customers through relevant and timely campaigns on Twitter, you're shaping their participation in the public conversation.

Be a Marketing Expert

  • Collaborate with Fortune 500 Financial Services advertisers to understand their objectives, consult on social strategy, recommend best practices, and develop campaigns that drive measurable business results
  • Educate clients and agency partners on how to use Twitter's advertising products in the most effective way to grow existing business partnership
  • In partnership with your Client Partner, identify, create and implement marketing solutions that will drive measurable business results for your clients. Examples include supporting annual account planning, sales pitches, RFPs and in-quarter upsells

Media Strategy & Implementation

  • Use data and analytics to guide strategy and build consultative solutions for your clients
  • Execute, optimize and analyze advertising campaigns using internal tools and dashboards
  • Troubleshoot campaign issues in a timely and productive manner, and identify and implement process improvements
  • Oversee and steward client measurement initiatives, including set-up, analysis, and delivery of first party and third party studies

Project Management & Internal Operations

  • Manage contracts and renewals, and assist our Sales Finance organization with payables and collections
  • Provide feedback to our product and tools teams to help us scale our advertising platform

Relationship Management

  • Develop and manage relationships with key clients and agency partners
  • Provide excellent client service to your clients and agency partners
  • Work and collaborate with a diverse group of internal cross-functional teams
  • Mentor new team members as our organization grows

Ability to travel as needed


Who You Are

If you are a self-motivated leader with relevant account management and media buying experience, strong analytical skills, are always eager to learn and a drive to win, we invite you to reach out and learn more about this opportunity and advertising sales opportunities at Twitter, Inc.


  • 5+ years of media buying experience and/or managing digital marketing programs for Fortune 500 advertisers or their agencies
  • Must have a strong understanding of the digital marketplace and understanding of the competitive landscape in which we operate
  • Proven track record translating marketing objectives into results for advertisers
  • Demonstrated experience effectively optimizing marketing campaigns by analyzing performance and recommending adjustments to key performance drivers.
  • Experience with excel, analyzing datasets, and delivering insights
  • Demonstrated experience presenting ideas and complex topics
  • Demonstrated ability to develop and manage large customer relationships and manage through conflict, driving groups to collective business decision
  • Excellent communication and presentation skills, organized, attention to detail, solution-oriented mindset, and a bias for proactively resolving issues
  • Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision
  • Experience working with Financial Services advertisers is recommended but not required
  • Experience as a Twitter user and knowledge of Twitter's ad products
  • BA / BS degree

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

The expected salary range for this role to be performed in New York City is USD $85,000 - USD $111,000. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. This range may be modified in the future.

This job is also eligible for participation in Twitter’s Sales Incentive Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter’s benefits prioritize employee wellness and progressive support to our diverse workforce.


New York City



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