Technical Performance Manager

Company Description

Twitter is what's happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

The Position

Who We Are

Twitter's Technical Operations team serves as the primary support contact for advertisers and the global sales organization. Within Revenue and Partnership Operations, Technical Operations provides escalated technical support to customers and operational support to engineering teams and product managers. We ensure that customers have the best possible experience using Twitter Ads and Analytics products.

As the Twitter Ads business grows, we are expanding our team and evolving internal processes and tooling to ensure continued delivery of prompt, helpful responses to support requests. This role will be part of our Global Ads Measurement and Implementation Team.

What You'll Do:

As a Technical Performance Manager: Measurement & Implementation, you will be responsible for unblocking spend for Twitter's Performance/Measurement products and assist with Twitter Pixel implementation, QA, and set up. You will partner with key stakeholders across the business to drive cross functional support for our Performance/Measurement products, as well as provide client facing support for overall measurement troubleshooting issues and questions. You will drive and/or contribute to cross functional projects that elevate the team's effectiveness through improved or new tooling, processes and reporting as well as launching innovative new support channels and methods.

 

Who You Are

You are passionate about technology and have a proven ability to think critically and work effectively in dynamic, collaborative environments. You relish the opportunity to play detective, diving into data to decipher trends and troubleshoot issues. You are detail-oriented and capable of quickly learning and applying technical concepts. You exhibit an enthusiastic, can-do spirit and approach your work with vigor, determination, and a growth mindset.

Qualifications

Responsibilities

  • Respond to inquiries in a prompt, clear and helpful manner
  • Provide technical troubleshooting and set up support for Twitter performance ad products

  • Partner closely with cross functional teams to support stakeholders and clients directly with troubleshooting issues

  • Manage workflows to meet and exceed defined service level agreements

  • Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency

  • Manage initiatives effectively to meet agreed upon deadlines and achieve measurable targets

  • Write clear and helpful content to address common questions and issues

  • Collect and document issues and feedback for the product management and engineering teams

  • Understand the relationship between support efficacy and business performance; identify and drive new solutions to optimize

  • Apply data on quality and productivity to guide daily execution and inform process innovation

Requirements

  • BS or BA degree

  • 4+ years of relevant professional experience

  • Strong analytical skills and expertise with Excel, SQL, Terminal, BigQuery and additional technical skills required.

  • Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium)

  • Experience with technical troubleshooting for website pixels/tracking

  • Understanding of data visualization tools (Tableau, Looker, etc.) is a plus as you will be relaying technical performance campaign details to our Sales partners

  • Demonstrated ability to think critically and creatively to find answers and a passion for problem-solving

  • Experience working with Engineering and Product teams on digital ad product launches and/or product support

  • Ability to seamlessly juggle multiple projects and responsibilities from a variety of stakeholders in a fast-paced, dynamic, and often ambiguous work environment

  • Experience with JIRA and Salesforce (preferred)

A few other things we value:

  • Challenge - We solve some of the industry's hardest problems. Come to be challenged, learn, and thrive as an engineer.

  • Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.

  • Work, Life, Balance - We work hard, but we believe with hard work should come balance.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

The applicable salary range for each U.S.-based role is based on where the employee works and is aligned to one of 4 tiers according to a cost of labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary ranges for this role, are set forth below. These ranges may be modified in the future.

  • Tier A: USD $110,000 - USD $144,000
  • Tier B: USD $105,000 - USD $137,000
  • Tier C: USD $99,000 - USD $129,000
  • Tier D: USD $94,000 - USD $121,000

You can view which tier applies to where you plan to work here and is updated for any future jurisdiction which requires publication of the salary range on the job posting. If your location is not listed, please speak with your recruiter for additional information.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter’s benefits prioritize employee wellness and progressive support to our diverse workforce.

Team

Customer Support and Operations

Location

San Jose, San Francisco, Los Angeles, San Jose

 

Application

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