CRM Sales Systems Manager - Global Strategy and Operations

Company Description

Twitter is what's happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.

The Position

In this role, you will support strategy and operations and drive the vision for Twitter's Support tools implementations. As a Service Cloud expert, you will be responsible for identifying issues, defining business requirements, providing recommendations, and performing configurations for system enhancements. You will also manage day-to-day operations of the platform including admin, sales support, and configuring integrated tools like Adobe Experience Manager. This position will act as a liaison between the technical and non-technical departments.

Responsibilities:

  • Work with business stakeholders to analyze business requirements and workflows for internal and external sales support initiatives

  • Partner with technical teams to prioritize, design and deploy solutions to enhance agent productivity and enablement

  • Configure Salesforce and integrated tools like Adobe Experience Manager to meet Twitter's day to day needs

  • Own platform maintenance, troubleshoot issues, create user training materials, and communicate updates 

  • Identify and recommend areas within the Service Cloud ecosystem that can be improved via automation and third-party tools

Qualifications

 

  • 4-5+ years working in a sales operations environment 

  • In-depth understanding of the capabilities and constraints of Salesforce or similar CRM tool system 

  • Salesforce Admin 201 Certification completed or in progress 

  • Bonus: Certified Salesforce Service Cloud Consultant

  • BS/BA preferred, in Business Administration, Finance, Engineering or Computer Sciences

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

All your information will be kept confidential according to EEO guidelines.

The applicable salary range for each U.S.-based role is based on where the employee works and is aligned to one of 4 tiers according to a cost of labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary ranges for this role, are set forth below. These ranges may be modified in the future.

  • Tier A: USD $110,000 - USD $144,000
  • Tier B: USD $105,000 - USD $137,000
  • Tier C: USD $99,000 - USD $129,000
  • Tier D: USD $94,000 - USD $121,000

You can view which tier applies to where you plan to work here and is updated for any future jurisdiction which requires publication of the salary range on the job posting. If your location is not listed, please speak with your recruiter for additional information.

This job is also eligible for participation in Twitter’s Performance Bonus Plan and Equity Incentive Plan subject to the terms of the applicable plans and policies.

Twitter offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, sick time, and parental leave. Twitter’s benefits prioritize employee wellness and progressive support to our diverse workforce.

Team

Customer Support and Operations

Location

New York City, San Francisco, Remote US, Atlanta, Chicago

 

Application

U.S. Equal Employment Opportunity information (Completion is voluntary)
Non U.S. Equal Employment Opportunity information (Completion is voluntary)
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