Senior Product Communications Manager

The Position

We are looking for a Senior Communications Manager to join the experience communications team, which supports the product, research and design, engineering, technical and policy teams at Twitter. We help people understand what’s new with Twitter, both the changes you see on Twitter and the ones behind the scenes. That new, cool feature? Yeah, that’s us. The new rule to help keep people safe? Also us. We’ll help you understand why we made the update and what it means for the public conversation on Twitter. 

 

We’re looking for an experienced product communications professional to lead strategic communications for our Conversations and Creator products. This means you’ll tell stories about why products are built, how they serve the public conversation, who are the people building them, and support other communications colleagues to do the same, all while providing strategic counsel to leads across the company.

 

What You'll Do

  • Report to the head of product communication, and be a trusted partner for leadership on the product, design and research, marketing, and social teams.
  • Develop and execute clear communications strategies for key product launches, initiatives and campaigns, while working closely with global communications colleagues around the world.
  • Collaborate with teams across the business to effectively frame the company’s work to serve the people that use its service. 
  • Drive proactive media relations and high-profile visibility programs that increase awareness and understanding of Twitter’s product and how it’s evolving.
  • Manage 1-2 communications managers, supporting them as they develop and drive communications plans, and help them grow their careers. 
  • Craft communications materials with a high degree of consistency, conviction, and strong tone of voice (e.g. messaging docs, communications plans, blog posts, statements, Tweets).
  • Manage a high-volume of incoming queries from media covering a wide range of matters, and be able to consult and drive towards decision-making on press response during high-pressure scenarios.
  • Serve as a company spokesperson.

Qualifications

Who You Are

  • A minimum of a BA/BS degree (no major preferred – we love diverse perspectives) or equivalent work experience.
  • Professional fluency in English.
  • Excellent writing, editing, and messaging skills.
  • Good humor, humility, and high levels of empathy. Flexible, amiable, a good colleague, and a strong, committed collaborator.
  • Great organization skills, attention to details and ability to manage multiple projects at once.
  • An understanding of current events related to technology, and internet culture.
  • A global mindset and an ability to work with different cultures, perspectives, and attitudes. 
  • A thoughtful, considered, and compassionate approach to your work and colleagues. 
  • Ability to thrive in a fast-paced, pressurised environment, and to meet deadlines consistently.

Company Description

Who We Are

Twitter serves the public conversation by encouraging people all over the world to connect, learn, debate, and solve problems together. Joining the team today means you’ll make the conversations of tomorrow possible. It’s not always easy, but nothing worth doing ever is.

Additional Information

  • Diversity - Diversity makes us a better organization and team. We value a diverse set of backgrounds, ideas, and experiences.

  • Innovation - We value naturally inquisitive candidates who are interested in building new skills and will be excited by digital technologies.

  • Data-Driven - We aim to influence outcomes across Twitter with insights enabled by technology, analytics, and expertise.

Team

Marketing and Communications

Location

Los Angeles, Seattle, San Francisco, Miami, Remote US

 

Application

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