The User Operations team is at the very center of this work. This team works closely with policy teams, product, and vendor partners to launch, scale, and optimize solutions for supporting Twitter users. These solutions range from proactive efforts to safeguard our customers, to reactively investigating and actioning reported issues. We execute through both automation and large scale content moderator operations. To help us drive our vision forward, we are looking for an experienced, data-driven and solutions-oriented individual that can work across teams to ideate and execute operational solutions with speed and quality that are in the specific issue areas of safety and misinformation just to name a few.
Are you excited by challenging problems that require a multi-disciplinary approach and creative solutions? Does the idea of growing the collective health, openness, and civility of public conversation on Twitter interest you? If so, you should join us
What you will do:
We’re looking for an experienced leader for our Global Scaled User Operations team to direct the development and implementation of scaled operations related but not limited to our policies related to misleading information, civic integrity, and media manipulation. You’ll be responsible for developing the strategy for using innovative operational solutions to solve new unique problems in the ever changing world of social media. This particular problem space is unique in that the range of potential actions will span not just from proactive to reactive and from automated to content moderator executed actions, but will also contain one of the widest range of potential content moderator activities within a given issue area. We need to conceptualize and operationalize work that may range from the simplest binary decision against specific criteria, to multi-faceted investigations involving both data and judgement and be able to seamlessly execute within an integrated operation.