Community Manager, Communities

The Position

Overview

Twitter has launched Communities, a new feature which gives our users dedicated places to connect with other like minded people.  As the Community Manager for Communities, you will be responsible for our community, helping our users understand, find and use the product, working with moderators to launch, sustain and grow their communities, while also taking feedback and feature requests to the product team for potential integration. 

We are looking for someone with great communication skills who can work with moderators to program content, develop series around culture and community events, and work closely with our social team on marketing campaigns, 

This role will also be working incredibly close with our Product team. Understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @Communities

Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.

Who We Are

The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.

What You’ll Be Doing

  • Managing, communicating with, and educating the key users & moderators of Communities 

  • Running the day to day operations of the @Communities handle

  • Organizing and running events for Communities to gather feedback and provide clarity on product features and roadmap

  • Concept community led opportunities for creators and users to grow their Community engagement

  • Identifying users to launch and moderate communities

  • Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities

  • Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.

  • Strategize long term planning of @Communities channel in partnership with our social team 

  • Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Communities

Qualifications

  • 5+ years experience in social media, community management, and social marketing 

  • Deeply passionate about social media and a heavy user of Twitter

  • Possesses a deep understanding of online groups and communities. Previous experience as a moderator is a plus 

  • Ability to speak publicly, and effectively manage consumers feedback, concerns, and issues in a professional and respectful manner

  • Experience working with highly passionate and diverse communities, and an interest in giving underrepresented communities a platform

  • Exceptionally strong interpersonal skills

  • Experience with Sprinklr and social analytics tools

  • Ability to work across multiple organizations

  • Strategic thinker, who can build thoughtful, data and insight driven plans

  • Understanding of the product development process, with the ability to work closely and oftentimes embedded with product teams

Company Description

The voice of Communities to our consumer and moderators, and the voice of the Communities inside Twitter. Communities are dedicated places on Twitter where you can connect with other like-minded people and feel comfortable having conversations about the topics and interests you care about.

Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Team

Marketing and Communications

Location

Los Angeles, San Francisco, New York City

 

Application

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