Twitter has launched Communities, a new feature which gives our users dedicated places to connect with other like minded people. As the Community Manager for Communities, you will be responsible for our community, helping our users understand, find and use the product, working with moderators to launch, sustain and grow their communities, while also taking feedback and feature requests to the product team for potential integration.
We are looking for someone with great communication skills who can work with moderators to program content, develop series around culture and community events, and work closely with our social team on marketing campaigns,
This role will also be working incredibly close with our Product team. Understanding our roadmap, business priorities, target consumers, providing feedback, developing beta test programs, and working to be the voice of @Communities
Reporting to the Head of Community, this role will also work collaboratively with our Community Managers managing specific verticals, helping drive product adoption and engagement across the platform.
Who We Are
The Community team’s mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests, and help emerging creators scale.. People already use Twitter to create community across a wide range of topics and our work builds on this, by helping support and grow the communities that use our product, and drive positive sentiment and engagement. Protecting the health and safety of the conversation within these communities is also top of mind for us.
What You’ll Be Doing
Managing, communicating with, and educating the key users & moderators of Communities
Running the day to day operations of the @Communities handle
Organizing and running events for Communities to gather feedback and provide clarity on product features and roadmap
Concept community led opportunities for creators and users to grow their Community engagement
Identifying users to launch and moderate communities
Develop relationships across the organization to elevate the voice of the consumer, and impact how we show up with our communities
Work closely with our Product org to develop a deep understanding of our product, our development cycle, and our vision, and use that expertise to communicate with our community.
Strategize long term planning of @Communities channel in partnership with our social team
Develop insights and strategy with Product Marketing to help guide the direction of our creative campaigns for Communities