As a Community Strategist you'll shape how Twitter connects with community members, representing and advocating for them to help create healthy and fun places for people to discuss and follow along with their interests. .
Reporting to the head of Curation, this role will be embedded in our communities team, working alongside Engineering, Product, Design and Research to build a vibrant, diverse and exciting destination for Twitter customers who want to discuss and follow along with their interests.
If you are passionate about building and representing diverse communities at scale, enabling them to have spaces and conversations that matter to them, this is the role for you. Will consider remote candidates in both the US and UK
Who We Are
The communities team mission is to make it easier for customers to discover, participate, and form conversations with communities that share their interests. People already use Twitter to create community across a wide range of topics and our work builds on this. Protecting the health and safety of the conversation within these communities is top of mind for us.
Curation is on a mission to better facilitate public conversation and bridge the gaps between scaled, automated solutions and the sophisticated needs of the many different groups of people who use Twitter. Twitter’s Curation team sits within its Consumer Product team, which works directly on developing the core Twitter product with our customers in mind.
What You’ll Be Doing
Working closely with research to identify successful community participants on Twitter and understand their needs
Developing an overarching community strategy that will allow Twitter to grow and better engage this group
Collaborating with data science and operations to ensure that community efforts are measurable and deliver for both Twitter and community members
Designing community systems (e.g. volunteer recruitment/onboarding, reward structures, engagement plans) that reward successful community organisers
Working cross-functionally to establish an "always on" engagement program including communication, training and community events/conferences
Translating product insights from community organisers to help product teams to improve Twitter’s offerings
Developing global expansion plans that navigate language and cultural differences to ensure healthy communities worldwide
Ability to execute on the initial stages of your strategy, as we build our community capabilities