Lead / Senior Learning Program Manager, Twitter University
Who We Are: Twitter University (TWU) is an engineering education team with a core focus on global onboarding and continued education. Our goal is to empower the global engineering audience with the right knowledge and learning opportunities to partner, serve, and impact the platform serving public conversation.
We’re looking for a talented Lead / Senior Learning Program Manager to join the Twitter University team to help scale the engineering learning programs to better serve our distributed engineering teams in the US, EMEA, and APAC. This role is vital to Twitter's decentralization effort to enable employees to work from anywhere.
What You’ll Do
Stakeholder management: You will partner with other leads in L&D, Global Sales Learning organizations to learn cross-functional learning engagements and seek partnership opportunities. You will prioritize stakeholder and customer requests and develop trusting relationships with engineering partners and customers. You will run monthly and quarterly program reviews highlighting wins, challenges, key learnings, suggested path forward for the critical TWU learning programs.
Communication: You will communicate regularly with stakeholders at all levels, including individual contributors and senior leadership. You will establish a regular cadence of a feedback loop, ensuring that stakeholders are regularly informed on the program milestones while ensuring priorities are met.
Operational excellence: You will establish processes that enable the TWU team to collaborate seamlessly with cross-functional organizations ensuring high-quality, scalable, and impactful learning products are shipped on time. You will drive accountability for the delivery of the TWU roadmap programs and OKRs. You will regularly share your learning from stakeholder engagement with TWU instructors and enable them to adjust program goals and expectations based on learner engagement and stakeholder feedback.
Learner Engagement - You will create a vision for building and driving a stronger and in-depth learning engagement across our engineering audiences.
Change Management - Create cohesive and scalable processes that help establish a clear change management mindset and influence the team to make strategic choices keeping our assets and programs up-to-date.
A few other things we value:
Challenge - We solve some of the industry’s hardest problems. Come to be challenged, learn, and thrive as an engineer.
Diversity - Diversity makes us a better organization and team. We value diverse backgrounds, ideas, and experiences.
Work, Life, Balance - We work hard, but we believe with hard work should come balance.