Senior Design Manager - Twitter Tools & Services


London, New York City, Los Angeles, Atlanta, Washington, Seattle

This role accepts applications for work in the locations as noted above. Roles listing 'Remote US' as a location are not currently available in the following states: Colorado, Iowa, and Louisiana.

Company description

Who We Are

Twitter is committed to serving the public conversation by helping users stay informed, inform others and discuss what matters. 

Twitter is looking for a Senior Design Manager to join and build the Twitter Tools & Services team responsible for designing and building internal tools that support our business. In this role, you’ll partner with researchers, product managers, engineers and content strategists. Leading, nurturing and growing a team of designers to create consistently excellent experiences which enable our teams to be effective and efficient without compromise.

The Twitter Design family is highly collaborative, driven and friendly. Design, product, engineering, marketing and developer relations teams partner closely to execute on projects and envision future roadmaps. We have a direct impact on product strategy, roadmaps, and the detailed design of new experiences. We believe in building strong relationships, surpassing expectations, and having fun along the way.

As part of the Design and Research organization at Twitter we do our work with a set of 8 principles in mind. It’s our mission to uphold these principles and have them reflected in the experiences we design and build.  

  • Stand for people: From helping people stay informed to engaging in the public conversation to growing their businesses, always advocate for what is best for the people we serve. 

  • Live in culture: Be immersed in and inspired by culture and counterculture.

  • Set standards & break records: Strive for greatness. Don’t shortchange, shortcut, or settle.

  • Work out loud: Share your work and your POV. Create generously. Be transparent.

  • Real talk: Give direct, honest, timely feedback that meets people where they are—and helps them along their professional journey. 

  • Always be learning: Run toward what you don't know.

  • Own it: Be responsible for your work, and accountable for the impact it has on other teams and those we serve. Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

  • Soar: Bias toward action. Be decisive. Optimize to fail quickly, and iterate.

Job description

What You'll Do

As a member of our growing team, you’ll bring a mix of strong product design experience, “Design-Thinking” methodologies, design-system knowledge, talent, expertise, and innovative product insights to the role. You’ll balance a rigorous user-centric perspective with the ability to make bold decisions and move the product forward in a fast-paced development environment. You’ll foster collaboration and consistency across teams and products by working closely with product managers and engineers (local & distributed) to build great experiences for developers using Twitter’s data products. You’ll partner with our Research team to find opportunities and integrate user insights into product strategy and design. You will always champion user experience, product consistency, and design excellence.



 Who You Are

If this sounds like a fit for you, you probably have:

  • 6-10 years experience in a fast-paced and dynamic cross-functional environment

  • Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping. 

  • Can identify larger scope issues and play a leadership role with cross-functional partners to develop creative solutions for bringing new products to market.

  • Able to facilitate creative workshops that drive solutions for large scope issues.

  • Proven record of acting as a leader across multiple teams through the application of design thinking, craft, customer focus, and product contributions.

  • Able to develop and communicate a cohesive strategy for how all products in your area work together to advance a long term product vision and add customer value.

  • Can consistently demonstrate an insightful understanding of customer needs, the competitive landscape, emerging technology, and market trends and set an example of delivering high-value work for customers.

  • Experience working across multiple product areas and uniting stakeholders

  • Experience running design teams, and collaborating effectively with engineering managers, product leaders and researchers

  • Experience with the creation of design systems and componentization

  • Consistent track record of coaching talented designers to achieve their best performance

  • Experience directing both the visual and interaction design of projects, across both web and mobile platforms

  • A diverse portfolio (including B2B & B2C projects), across web and mobile, that reflect critical thinking and design excellence

  • Strong communication, storytelling and presentation with confidence

  • Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders

  • A passion for Twitter and its potential, and a desire to reach every person on the planet in our purpose to serve the public conversation

  • Clear and precise writing and communication skills

  • Embrace and encourage diverse perspectives to inspire product thinking

  • Business acumen

  • #LoveTwitter

Added bonus

Great but not required:

  • Experience building complex internal-tools.

  • Experience with machine learning and artificial intelligence

  • A passion for and interest in data and data visualization.

  • Some experience with basic coding (HTML, CSS, Javascript or other).

Additional information

All your information will be kept confidential according to EEO guidelines.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Engineering hiring process
Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people via a video conference call.


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