Legal Policy Operations Specialist



This role accepts applications for work in the locations as noted above. Roles listing 'Remote US' as a location are not currently available in the following states: Colorado, Iowa, and Louisiana.

Job description

Our Trust & Safety team has an opening at Twitter’s Dublin Headquarters. Come join us!

Who We Are:

The teams in Twitter’s Trust & Safety (T&S) department work to safeguard the user’s voice in balance with manageable risk through policy enforcement that promotes trust in Twitter. Areas of focus include privacy and intellectual property rights, government and law enforcement requests, advertising policies, and safety advocacy.


What You’ll Do:

Twitter Trust & Safety seeks a goal-oriented, focused person to join our Legal Policy team in Dublin and help keep our legal process operations organized and on track. If you're detail-oriented, dedicated, analytical, and have a knack for managing multiple tasks efficiently, apply today!

You will handle global legal requests for account information, including document intake and processing. You will work closely with Legal Policy team members in Ireland, San Francisco, and Singapore on prioritizing requests and making the team’s operations more consistent. Legal Policy team members also serve on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world.

Experience in reviewing, documenting, and tracking legal requests is preferred. You will be responsible for supporting your team in making sure requests are processed and tracked in an accurate, efficient, and timely manner.



Who You Are:

  • You have experience processing requests for user information

  • You have experience managing urgent escalations with minimal stress and high accuracy

  • You have a collaborative and optimistic mindset 

  • You are at ease with providing clear and concise responses to time-sensitive requests

  • You are an excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams

  • You are flexible and can adjust accordingly to ensure team efficiency and deliverables are met

  • You are able to spot anomalies or unusual patterns in requests you handle

  • You proactively contribute to continuous improvement and solutions

  • You are attentive to detail, organized, and able to prioritize tasks in a dynamic work environment

  • You can host and/or present at team or department-wide meetings proffesionally

  • You are a keen decision maker, self motivated, and a team player

  • You are able to see a project through from start to finish and are self-driven to hit productivity, accuracy & targets consistently



  • Excellent business judgment and strategic thinking; extremely detail-oriented

  • Exceptional communication and writing skills

  • Passion and enthusiasm for protecting user privacy and freedom of expression

  • Perseverance, determination, and grit; a stand out colleague


Preferred qualifications:

● 2-3 years as a paralegal or in a Trust & Safety role at a tech company

● Bachelor’s Degree or equivalent education / experience

● Complete fluency in English plus second European Language desirable        


Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

This is a full-time role in Dublin and telecommuting is not an option

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Hiring process
Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will interview with 5-10 people via a video conference call.

U.S. Equal Employment Opportunity information (Completion is voluntary)
Voluntary Information
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