Site Policy Specialist, Trust & Safety (Singapore) - 12 months contract

Locations

Singapore

This role accepts applications for work in the locations as noted above. Roles listing 'Remote US' as a location are not currently available in the following states: Colorado, Iowa, and Louisiana.

Company description

Job Description

Do you have a passion for resolving complex online safety and abuse matters and working on some of the most important issues facing the world today? Do you love conducting investigations and doing research deep dives for hours searching for an answer? If so, you should join us!

We’re looking for a highly motivated, goal-oriented, team player to join our Site Policy team in Singapore. Success in this role requires someone who is curious, analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently. 

Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images.

 

 

Job description

Who We Are

The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. The policy areas of focus for the Site Policy team pertain to some of our most serious and difficult policy areas including abuse, hateful conduct, child safety, violent extremism, and other illegal or regulated activities.

 

What You’ll Do

As a Site Policy Specialist you will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users and stakeholders, ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy development. As a member of this team, you are part of a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves. 

Please note that this position involves exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images

You will:

  • Resolve reports of abuse/rules violations, quickly and efficiently;

  • Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;

  • Compile documentation regarding issue resolution for team policy areas;

  • Support research initiatives to inform escalation decision-making, and policy development;

Who You Are

  • You are familiar with processes and tools used for increased efficiency;

  • You are extremely detail-oriented;

  • You are a strong team player;

  • You have excellent communication, and writing skills;

  • You work well under tight deadlines;

  • You have patience, determination, flexibility, and grit;

  • You are familiar with and have respect for the norms of different cultures;

Qualifications

Requirements

  • To address content and communications in that language, knowledge in either Thai or Tagalog is essential

  • Availability to work weekend coverage (Standard schedule: Tuesday-Saturday or Sunday-Thursday);

  • Experience in the field of study and/or professional experience in promoting online safety, child safety online, and/or countering violent extremism;

  • Prior relevant experience at a tech company;

  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.);

  • Experience handling high-profile escalations;  

  • Relevant Bachelor’s Degree, or equivalent relevant education / experience.

 

Additional information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

 

Hiring process
Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will interview with 5-10 people via a video conference call.

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