Trust & Safety, Site Policy Manager

San Francisco, CA

Who We Are

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. We write the Twitter rules and work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. Site Policy team members focus on a myriad of policy areas including hateful conduct, terrorism, violent extremeism, privacy, and crisis response. We innovate, experiment, and move quickly. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies, processes, and ourselves.


What You’ll Do

As the Site Policy Manager for the Americas, you would manage a team of policy specialists who are working across multiple policy and enforcement areas. You will work closely with other regional heads and the global head and represent Twitter's policies internally and externally. 


You will:

  • Manage a high-performing, multidisciplinary team responsible for writing and implementing policy and safety solutions.
  • Strengthen the team through direct mentoring, diligent hiring, and a comprehensive staff development plan.
  • Provide guidance on complex, high-visibility cases and escalations in the Americas timezone.
  • Work with other leads to prioritize projects and oversee projects across your team.
  • On behalf of the Americas team, provide strategic direction for the global Site Policy team’s short- and long-term objectives and key results (OKRs).
  • Become well-versed in our policies and be able to represent the team with partner departments including Legal, Public Policy, Twitter Service, and Communications, and create opportunities for your team members to do the same. 
  • Implement resiliency programs for your team members. 
  • You will report directly to the T&S global Site Policy lead in San Francisco.


Who You Are

  • You are an experienced manager passionate about building culture and establishing processes to empower a high-performing team. The thing you care about most is enabling others to do important work. 
  • You have direct experience with content policy preferably in the hateful conduct and counterterrorism spaces (including developing, implementing or briefing stakeholders on it).
  • You facilitate critical conversations with ease; you have no trouble working with and balancing the (at times) competing priorities of multiple teams operating in different countries.
  • You are flexible, motivated, dedicated, and hard-working. You actively recognize needs, anticipate issues, and develop solutions.
  • You build and cultivate healthy relationships with partners and keep teammates informed and engaged.
  • You have an appreciation and respect for the norms of cultures other than your own.


Basic Requirements

6-8+ years of relevant experience (with at least 3+ years of management experience) including familiarity with content policy and a consistent record of team development.

Prior experience in a managerial/leadership role is critical.


This is a full-time position based in San Francisco.


Note: Exposure to sensitive or graphic content including but not limited to vulgar language, violent threats, pornography, and other graphic images

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.


Personal Information

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