User Researcher - Consumer Product, Stay Informed

San Francisco, CA

Who We Are:

Twitter is committed to serving the public conversation by helping users stay informed, inform others and discuss what matters. The Consumer Product User Research Team has a mission to better facilitate the 

public conversation by radically understanding customer needs and human behavior. We pride ourselves in our ability to impact strategy and create a customer-centric product experience through partnerships with design and product development. We are a growing, innovative and collaborative team that embeds the voice of the customer in all that Twitter does. 


Who You Are:

You’re a researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when to engage with teams across Design, Product, and Engineering. You know what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of people. 


What You’ll Do:

  • Improve our understanding of customer interaction and engagement on several surface areas within Twitter and create products and experiences to address their needs
  • Influence strategy and product development by deeply understanding the use cases and needs of new customers, retained users and resurrected users
  • Establish positive relationships with cross functional partners to help teams more deeply empathize and recognize customer requirements 
  • Partner with Design, Engineering, and Product to recommend and integrate research at multiple stages of the product development process
  • Proactively identify unanswered questions and or unexplored opportunities to propose research for; translate questions into a research roadmap, recommend an approach, and then execute against it
  • Conduct high quality research with a variety of methods that include both qualitative and quantitative techniques, analyze results
  • Synthesize data from multiple and sometimes disparate data sources in order to create more impactful insights and grow customer understanding
  • Prioritize to reflect organizational priorities and balance company goals with user needs
  • Deliver timely, actionable insights that drive product development and address research objectives 


Requirements:

  • BS, MS, or PhD in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field
  • 2+ years conducting user experience research in a fast-paced product development environment
  • Good understanding of both qualitative and quantitative methods, methodologies may include in-depth interviews, ethnographic field research, lab and remote usability testing, heuristic evaluations, card sorting, surveys
  • Excellent written and verbal communication
  • Self-motivated, detail-oriented, and able to manage multiple projects 


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.


San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

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