User Researcher Consumer Product, Japan (Tokyo)
Who We Are:
Twitter is committed to serving the public conversation by helping users stay informed, inform others and discuss what matters. The Consumer Product User Research Team has a mission to better facilitate the public conversation by radically understanding customer needs and human behavior in strategic markets. The Japan market represents a strong and engaged customer base that is comparable to that of the United States, the Twitter office is one of the largest internationally and is located near Tokyo Station in the heart of the city. At Twitter, we pride ourselves in our ability to impact strategy and create a customer-centric product experience through partnerships with engineering teams, design, and product development. We are a growing, innovative and collaborative team that embeds the voice of the customer in all that Twitter does.
Who You Are:
You’re a researcher with a strong, working understanding of a wide range of qualitative and quantitative research methodologies. You know when to engage with teams across Design, Product, Engineering and Marketing. You know what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering actionable research findings and recommendations. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of people.
What You’ll Do:
- Improve our understanding of our customers in Japan and help create global and localized product experiences that address their needs
- Conduct primary research to understand the behaviors and perceptions of both Twitter users and non-users, and identify market opportunities to enhance the understanding, adoption and use of Twitter.
- Partner with in-market as well as international cross functional teams that represent Product, Design, Engineering, Sales and Marketing in order to build in research at multiple stages of the development process, assist the team in making critical design decisions affecting the user experience
- Proactively identify unanswered questions and or unexplored opportunities to propose research for; translate questions into a research roadmap, recommend an approach, and then execute against it
- Conduct high quality research with a variety of methods that include both qualitative and quantitative techniques, analyze results
- Synthesize data from multiple and sometimes disparate data sources and/or regional markets in order to create more impactful insights and grow customer understanding
- BS, MS, or PhD in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or a related field
- 2+ years conducting user experience research and/or market research is preferred - with a good understanding of both qualitative and quantitative methods
- In-depth understanding of user-centered design principles and tools
- Methodologies may include usability, concept tests, experimental design, log analysis, surveys, ethnographic field research, in-depth interviews, lab and remote usability testing, heuristic evaluations, card sorting
- Demonstrated understanding of specific countries or regions
- Fluency in English, with fluency in other relevant language(s) a plus
- Excellent written and verbal communication
- Self-motivated, detail-oriented, and able to manage multiple projects
- Potential for frequent international travel
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.