Legal Policy Operations Agent


Legal Policy Operations Agent

Join the Trust & Safety team that works to safeguard the user’s voice and


Who We Are:

The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy.

We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.

What You’ll Do:

  • Twitter Trust & Safety seeks a detail-oriented, dedicated person to join our Legal Policy team in Dublin.
  • Legal Policy is responsible for processing sensitive global legal requests, such as court orders or requests for user data, from start to finish including document intake, logging, analysis, processing, and follow-up.
  • If you're analytical, goal-oriented, focused, and have a knack for handling multiple tasks efficiently, apply today!

You will:

  • handle global legal requests for content removal, helping to keep our legal process operations organized and on track
  • be responsible for supporting your team in making sure requests are processed, tracked, and completed in an efficient and timely manner
  • escalating unusual or sensitive requests to Legal Policy management, legal, or other stakeholders
  • work closely with Legal Policy team members in San Francisco, Ireland, and Singapore on prioritizing requests appropriately
  • serve on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world

Who You Are

You have:

  • experience in reviewing, documenting, and tracking legal requests is helpful.
  • experience with high-volume legal document intake and processing
  • excellent business judgment
  • passion and enthusiasm for protecting freedom of expression and user privacy
  • perseverance, determination, and grit
  • a collaborative and optimistic mindset

You are:

  • at ease with providing clear and concise responses to time-sensitive requests
  • an excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams
  • flexible and can adjust accordingly to ensure team efficiency and deliverables are met
  • detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous
  • able to spot anomalies or unusual patterns in requests you handle
  • looking for an entry level position, due to limited or no prior work experience
  • a keen decision maker, self motivated, and a great teammate

You can:

  • deliver consistent high-quality work
  • manage your time and prioritize work effectively
  • think strategically about challenging global issues


  • Complete fluency in English and Turkish (other language skills is a plus e.g. Japanese, Bahasa Indonesian, Korean, German, French)
  • Schedule could include: Monday-Friday and/or weekend coverage (Sunday-Thursday or Tuesday-Saturday)


  • 1-3 years experience at a tech company in a similar role
  • Bachelor’s Degree or equivalent education / experience


Telecommuting is not an option; this is a full-time role in Dublin. Please be sure to

specify all languages and level of fluency in your application/resume.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You may be exposed to sensitive or graphic content, including but not limited to, vulgar

language, violent threats, pornography and other graphic images.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.


By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

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Twitter cares about your privacy and protecting your data. Please click the privacy policy link and acknowledge you have read and understood how Twitter treats your privacy and your data.

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Thank You


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