Customer Success Specialist, China (Singapore) - 12 months' contract

Singapore

Who We Are:


Twitter’s Self-Serve Ads team is focused on building and scaling our self-serve advertising business through a combination of data and engineering, marketing, customer acquisition, and customer service. Our Customer Success team provides best-in-class support for our most valuable self-serve advertisers, increasing retention, revenue, and satisfaction.


What You’ll Do:


  • Respond to questions and inquiries from potential Twitter Ads customers with best practices, strategies, estimates or proposals in order to onboard high value advertisers and agencies
  • Reach out proactively to highest potential advertisers to increase demand
  • Mentor teammates on lead development and scaled support
  • Troubleshoot account setup, policy, and technical issues
  • Educate and consult to demonstrate how to use Twitter’s advertising products, best practices, how to develop effective campaigns.
  • Execute, optimize, and analyze advertising programs using internal tools and dashboards.
  • Resolve campaign issues in a timely and productive manner, identifying and implementing process improvements
  • Collaborate cross-functionally across the SSA team to improve entire customer life cycle
  • Provide feedback to Demand Generation team to ensure high quality leads and efficient processes


Skills & Requirements:


  • Excellent verbal and written communication in English & Mandarin and comfortable with online communication tools including WeChat, Email and Video conference software
  • Ability to work quickly and accurately in a fast-paced, deadline driven environment
  • Highly self-motivated and well-organized
  • Detail-oriented, focused, motivated, able to adapt to an ever-changing environment
  • Ability to multi-task, prioritize among many demands and work with minimal supervision
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Data driven, technical, proactive and curious
  • A passion for technology and problem solving
  • At least 1-3 years of work experience, preferably in the China market
  • Experience using Salesforce CRM tool preferred
  • Experience working in a customer/client-facing environment preferred
  • Experience in a sales environment preferred
  • Experience with online advertising, analytics and social media preferred

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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