Reliability Engineer, Twitter Command Center

San Francisco, CA

Who We Are:

Twitter’s Infrastructure Operations team is seeking qualified reliability engineering applicants to join our Command Center. Join the team responsible for leading incidents to resolution at Twitter. Build tools and instrument automation to make sure that they don't happen again. Our job is to increase reliability of the Twitter service by providing continuous site monitoring, oversight/management of key control processes, effective communication around reliability related events, and write the tools to automate it. 


What You’ll Do: 

You will be responsible for effectively triaging and troubleshooting a complex environment operating at massive scale. As an incident manager, you will resolve critical system issues on a continuous basis, including notification, coordination and dispatch of individuals from various functional groups. You will take individual ownership of issues and pursue resolution tenaciously. You will provide effective communication and dissemination of information to other teams and executive management. You will develop tools to visualize log data using Python, Javascript, other. We are looking for someone with a variety of deep systems experience, superb communication skills, an attention to both details and the big picture, and a real passion for Twitter.


Who You Are:

  • You have a firm understanding of TCP/ IP Network, SSH, DNS, CDN and network security.
  • You have scripting experience (shell, Python, Ruby, and/or Perl), proficiency with at least one or more.
  • You are familiar with Apache Pig, Hadoop, MySQL, Vertica or related technologies
  • You have knowledge of large data center environments.
  • You have strong Interpersonal and Communication Skills.
  • You have a High Attention to Detail.
  • You have the ability to work independently.
  • You have Availability to work a shift schedule.
  • You have Excellent debugging and analytical reasoning skills
  • You are experienced in building automation to simplify triage, resolution and analysis.
  • You value lightweight but high quality process and documentation with respect to complex systems.


Requirements:

  • 2 ~ 5+ yrs of Incident Management experience on a large scale platform.
  • 5 + yrs of experience in distributed systems at scale in a Linux/Unix environment as an administrator or developer.
  • B.S. in Computer science or equivalent experience.


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.


San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.


Engineering Hiring Process

Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people held onsite in our office.

Application

Personal Information

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U.S.  Equal Employment Opportunity Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

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Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

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