Program Manager, People Analytics

San Francisco, CA

Program Manager, People Analytics

(12-Month Contract)

Who We Are

Twitter is the window to the world. Our mission is to give everyone the power to create and share ideas and information instantly, without barriers. We believe the open exchange of information can be a compelling force for good in the world, and have built Twitter to be the real-time public platform for authentic voices, conversations, and ideas. That is what makes Twitter unique.

We are empowered to use our creativity and follow our passions to serve the public conversation, and we do it as a global team with smart, talented, and humble people. The People Analytics team’s vision is to lead in talent insights that enable Twitter to attract, hire, engage, and retain the people who will carry Twitter Forward.  

Key Responsibilities: 

  • Develop, draft, and manage complex workflows
  • Plan and coordinate across multiple delivery teams
  • Effectively communicate with cross-functional partners (technical and non-technical)
  • Managing projects against aggressive timelines
  • Work within and plan against a defined release schedule
  • Gather, analyze and document business requirements, functional requirements and data specifications 
  • Prioritize and maintain customer request backlogs
  • Design and supervise ongoing testing (QA,UAT) 
  • Document critical processes
  • Oversee day-to-day customer support on programs you manage
  • Resolve inefficiencies in tools, process, and workflow as well as find new methods to promote efficiency and consistency
  • Assist in basic data analysis
  • Assistance with vendor management

Knowledge, Skills and Abilities: 

  • Strong working knowledge of HR and Recruiting systems and data 
  • Proficiency in basic data analysis (e.g., calculation of means, frequencies), sampling (e.g., random, representative) and subsetting (e.g., slitting data, identifying groups that meet a given criteria)  
  • Proficiency in basic data visualization (e.g., reading a graph, identifying outliers).     
  • Must be a self-starter, highly motivated, and able to shift directions quickly when priorities change
  • Ability to think through problems and come up with innovative solutions and deliver against very tight deadlines
  • Proven ability to work in a fast-paced, dynamic and entrepreneurial environment and the versatility to manage multiple projects, priorities and urgent issues successfully and simultaneously
  • Must be detail-oriented, analytical and have a systems thinking approach to problem solving, understanding how things affect one another in an overall system
  • A collaborative nature, and an understanding of the importance of thorough, timely communication
  • Ability to communicate effectively with all levels of staff
  • Positive attitude and interest in working as part of a team
  • Excellent written and verbal communication skills and proven success in teaching complex topics in an interactive and engaging manner

Requisite Education and Experience / Minimum Qualifications: 

  • BS/BA (or local equivalent) in quantitative field, or equivalent work experience 
  • High proficiency in Excel and / or other analysis tool (e.g., SPSS, R)
  • 3-5 years minimum experience, preferably in business applications development
  • At least 3 years working with and analyzing HR data
  • Experience with Workday, SmartRecruiters, Glint, and Tableau a plus  

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

San Francisco Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.


Personal Information

Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

U.S.  Equal Employment Opportunity Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may select “Decline to Disclose”. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to This email is only for accommodation requests related to the application process.

Twitter cares about your privacy and protecting your data.  Please click the privacy policy link and acknowledge you have read and understood how Twitter treats your privacy and your data.  

Would you like to receive email communication from Twitter about career opportunities? You may unsubscribe at any time.
Applicant Data - You have a choice. Can we keep your personal data for both the job you are applying for and any other Twitter jobs that we feel you may be a match for? If you choose yes we will retain your personal data for a period of twelve months to consider you for other job opportunities at Twitter.
Analytics - May we use personal data from your resume and application to analyze and improve the Twitter hiring experience.
Thanks for applying!
Submission failed. Please make sure all fields are correctly formatted.