Legal Policy Operations Agent, 12 months contract, (Singapore)
Who We Are:
The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech,
and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and
mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy.
We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth
mindset, and we’re always looking for ways to improve our policies and ourselves.
What You’ll Do:
Twitter Trust & Safety seeks a detail-oriented, dedicated person to join our Legal Policy team in
Singapore. Legal Policy is responsible for processing sensitive global legal requests, such as
court orders or requests to remove content, from start to finish including document intake,
logging, analysis, processing, and follow-up. If you're analytical, goal-oriented, focused, and
have a knack for handling multiple tasks efficiently, apply today!
●handle global legal requests for content removal, helping to keep our legal process
operations organized and on track
●be responsible for supporting your team in making sure requests are processed, tracked,
and completed in an efficient and timely manner
●escalating unusual or sensitive requests to Legal Policy management, legal, or other
●work closely with Legal Policy team members in San Francisco, Ireland, and Singapore
on prioritizing requests appropriately
●serve on an on-call rotation, working closely with other members of Trust & Safety to
provide timely responses to emergency requests from all over the world
Who You Are
●experience with high-volume legal document intake and processing
●excellent business judgment
●passion and enthusiasm for protecting freedom of expression and user privacy
●perseverance, determination, and grit
●a collaborative and optimistic mindset
●at ease with providing clear and concise responses to time-sensitive requests
●an excellent communicator, and will maintain open, thorough, and regular
communication with teammates and cross-functional teams
●flexible and can adjust accordingly to ensure team efficiency and deliverables are met
●detail-oriented, organized, and able to prioritize tasks in a dynamic work environment
even when they are sometimes monotonous
●able to spot anomalies or unusual patterns in requests you handle
●looking for an entry level position, due to limited or no prior work experience
●a keen decision maker, self motivated, and a great teammate
●deliver consistent high-quality work
●manage your time and prioritize work effectively
●think strategically about challenging global issues
●Complete fluency in English and at least one other language, preference for Turkish,
Japanese, Bahasa Indonesian, Korean, or other language skills
●Schedule could include, Monday-Friday and/or weekend coverage (Sunday-Thursday or
●1-3 years experience as a paralegal or at a tech company in a similar role
●Bachelor’s Degree or equivalent education / experience
Telecommuting is not an option; this is a contractor role in Singapore. Please be sure to
specify all languages and level of fluency in your application/resume. You may be exposed to
sensitive or graphic content, including but not limited to, vulgar language, violent threats,
pornography and other graphic images.
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex,
gender, gender identity, gender expression, sexual orientation, age, disability, veteran status,
genetic information, marital status or any legally protected status.
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.
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