Ad Operations Associate

San Francisco, CA

Who We Are

Twitter’s Ad Operations team serves as the primary support structure and a key strategic partner to the global sales organization. As Twitter Ads business grows in markets around the world, we are expanding our team to ensure continued delivery of world-class support operations.


What You’ll Do

Working within a branch of AdOps, you will be tasked with driving programs that both add value to Twitter’s Advertising experience and allow internal Sales team to work efficiently and effectively. You will be a member of a global team that provides premium support and strategic partnership to a wide variety of Sales stakeholders with a focus on building scalable solutions, executing with operational rigor, and empowering others to do their best work.


You will be managing globally influential programs and your time will be divided between a number of key tasks, including but not limited to: complex issue resolution, identifying and leading high impact projects, and senior-level cross-functional partnership. The scale and scope of these initiatives will be such that success delivers measurable increases in top-level team KPI’s and/or Twitter’s business metrics. Achieving this will require innovative thinking, top-notch project management, risk-taking, crisp communication, independent prioritization, and effective stakeholder coordination.


Who You Are

You must be an expert problem solver, a collaborative, passionate, & natural leader, a thoughtful communicator, and someone who can influence a cross-functional team with competing priorities. Perhaps most importantly, you must be able to thrive in an ever-changing environment where no two days are the same!

Responsibilities

  • Drive strategy to scale Sales Enablement programs within the Americas with the intention of growing Twitter’s Advertising business.
  • Oversee team of contractors, developing a quality-focused and productive team.
  • Collaborate with regional leads & agencies to build global processes and training programs.
  • Exhibit exceptional stakeholder management skills to foster trust & partnership amongst cross-functional teams.
  • Work with data and translate it into actionable insights and business opportunities.
  • Communicate fearlessly!
  • Become an expert on the Twitter Ads products. Understand how they work and how to unlock their full potential to deliver upon one’s business objectives.
  • Manage workflow to meet and exceed defined service level agreements.
  • Identify opportunities for increased efficiency and continually improving our process design and tooling.
  • Confidently own and be accountable for both your own & your team’s work.
  • Gracefully manage deadlines, set expectations, and prioritize multiple tasks.

Requirements

  • 4+ years project management experience and/or improving operational processes with a proactive mindset.
  • Ability to work productively in a fast moving, cross-functional environment
  • Detail-oriented, focused, and self-motivated
  • Superior written and verbal communication skills
  • You possess strong quantitative background to support data-informed decision making
  • Demonstrated ability to work cross-functionally and maintain healthy relationships with stakeholders
  • Experience analyzing process flows and devising improvement strategies
  • Intensely curious about Internet technology, advertising and analytics
  • Demonstrated ability to effectively work with, guide and/or mentor others
  • Experience working in a customer/client-facing environment


Preference will be given to candidates with:


  • Experience using Salesforce CRM tool 
  • Additional (non-English) languages
  • Expertise in Excel, data analysis, and modeling
  • Expertise working in Keynote
  • Experience with online advertising, analytics and social media


Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

U.S. Equal Employment Opportunity Information  (Disclosure is voluntary. If you do not wish to disclose, please select "Withold/Decline to Disclose")

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may select “Decline to Disclose”. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

Twitter cares about your privacy and protecting your data.  Please click the privacy policy link and acknowledge you have read and understood how Twitter treats your privacy and your data.  

Would you like to receive email communication from Twitter about career opportunities? You may unsubscribe at any time.
Applicant Data - You have a choice. Can we keep your personal data for both the job you are applying for and any other Twitter jobs that we feel you may be a match for? If you choose yes we will retain your personal data for a period of twelve months to consider you for other job opportunities at Twitter.
Analytics - May we use personal data from your resume and application to analyze and improve the Twitter hiring experience.
Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.