Cybercrime Specialist

Dublin

Cybercrime Specialist 

DUBLIN

About this job

 

Do you have a passion for resolving complex online safety and abuse matters? We’re looking for a highly motivated, goal-oriented, team player to join our Cybercrime Policy team in Dublin, Ireland. Success in this role requires someone who is analytical, disciplined, proactive, and has a knack for managing multiple tasks efficiently.

 

You will be responsible for handling a high volume of requests in an efficient and timely fashion, enforcing relevant policies, providing policy explanations to users and ensuring our internal legal and communications teams are up to speed on the work we’re doing, and contributing to policy development. 

 

Please note that this position involves exposure to sensitive content.

 

Responsibilities:

 

  • Resolve reports of abuse, quickly and efficiently;
  • Work closely with other teams and in-house counsel to identify, prioritize, organize, and resolve complex safety issues and other escalated matters;
  • Compile documentation regarding issue resolution for team policy areas;
  • Support research initiatives to inform escalation decision-making, and policy development.

 

Minimum Qualifications:

 

  • Availability to work weekends;
  • Familiarity with processes and tools used for increased efficiency;
  • Exceptional business judgement and strategic thinking; extremely detail-oriented;
  • Experience conducting research, using both quantitative and qualitative methods, ideally related to violent political extremism;
  • Excellent communication, and writing skills;
  • Drive project initiatives to find new and innovative ways to consistently improve processes;
  • Works well under tight deadlines;
  • Active Twitter user with a passion and enthusiasm for protecting user privacy and freedom of expression;
  • Patience, determination, flexibility, and grit.
  • Bachelor’s Degree--ideally in social science--or equivalent relevant education / experience;

 

Preferred Qualifications:


  • Prior relevant experience at a tech company;
  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.);
  • Experience handling high-profile escalations;  
  • Experience with legal document intake/processing, safety policy or other legal operational experience;
  • Complete fluency in the following languages, written and oral: English;
  • Fluency in another language is desirable, and relevant details should be included with application.


NOTE: Telecommuting is not an option; this role is full-time in Dublin. Please be sure to specify all languages and level of fluency in your application/resume.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

Twitter cares about your privacy and protecting your data. Please click the privacy policy link and acknowledge you have read and understood how Twitter treats your privacy and your data.

Would you like to receive email communication from Twitter about career opportunities? You may unsubscribe at any time.
Applicant Data - You have a choice. Can we keep your personal data for both the job you are applying for and any other Twitter jobs that we feel you may be a match for? If you choose yes we will retain your personal data for a period of twelve months to consider you for other job opportunities at Twitter.
Analytics - May we use personal data from your resume and application to analyze and improve the Twitter hiring experience.

Thank You

#jointheflock

Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.