Ad Operations Specialist, Revenue & Partnership Ops (Dublin)

Dublin

Ad Operations Specialist, Revenue & Partnership Ops - Dublin


Who We Are

Twitter’s Ad Operations team serves as the primary support structure for advertisers and the

global sales organization. As Twitter Ads grows in markets around the world, we are expanding

our team to ensure continued delivery of world-class support operations.


What You’ll Do

As an Ad Operations Specialist, you will resolve complex questions and provide

knowledgeable troubleshooting for an array of product issues related to billing, policy, account

setup, campaign performance and more. You will provide scaled support for the Global

business as well as facilitate high touch assistance and issue resolution for Sellers in your

region. You will develop deep product knowledge, instincts and expertise and serve as an

escalation point to sellers in your region.


Your time will be divided equally between complex issue resolution and identifying and leading

high complexity, high impact projects and programs that improve team efficacy. The scale and

scope of these initiatives will be such that success delivers measurable increases in top-level

team KPI’s and/or Twitter’s business metrics. Achieving this will require innovative thinking,

top-notch project management, risk-taking, crisp communication, independent prioritization

and effective cross-functional coordination.


Who You Are

You are passionate about technology and have a demonstrated ability to learn quickly and

work effectively in fast-paced, rapidly changing environments. You are detail-oriented and

capable of quickly learning and applying technical concepts. You exhibit a proactive, can-do

spirit and approach your work with vigour and determination.


Responsibilities

  • Resolve issues clearly and thoughtfully by asking the right questions and taking the time to craft clear, thorough responses.
  • Identify issues related to product, policy or global process that are affecting the business; work collaboratively with cross-functional teams around the world to resolve
  • Manage high profile and time-sensitive escalations in a calm and effective manner
  • Manage relationships with key stakeholders across Twitter’s Global Revenue Organization
  • Monitor patterns and proactively surface proposals to improve quality, productivity and efficiency
  • Collect, analyze and/or communicate product issues and feedback for the product management and engineering teams
  • Understand the direct relationship between support efficacy and business performance; identify and drive new solutions to optimize
  • Directly apply data on team and individual support quality and productivity to guide day to day execution and inform process innovation


Requirements

  • Bachelor’s Degree
  • You have at least 3 years of professional experience
  • You have excellent verbal and written communication
  • Experience in project management and or improving operational processes with a proactive mindset
  • You possess strong quantitative background to support data-informed decision making
  • Demonstrated ability to work cross-functionally and maintain healthy relationships with stakeholders
  • Experience analyzing process flows and devising improvement strategies
  • Intensely curious about Internet technology, advertising and analytics
  • Demonstrated ability to effectively work with, guide and/or mentor others
  • Experience working in a customer/client-facing environment (preferred)


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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