People Services Specialist, JAPAC - 12 months contract (Singapore)


Who We Are:


The People Services team is focused on providing seamless and client-focused transactional support to our employees and internal stakeholders in offices around the world.  Playing a key tactical role throughout the employee lifecycle from hiring and onboarding to developing and off-boarding, we deliver on operational excellence while maintaining high levels of confidentiality.  


What You’ll Do:

  • Onboarding
    • Generate and send offer letters to internal and external candidates
    • Coordinate with immigration and relocation teams, provide on-ground support
    • Manage ongoing communications with candidate once they accept
    • Ensure background check is completed
    • Initiate onboarding through Workday
    • Lead APAC Orientation program + ongoing improvements
    • Monthly documentation checks for payroll and benefits enrolment
  • Offboarding
    • Manage off-boarding in conjunction w/HRBPs; point of contact with employee
    • Coordinate with payroll, benefits and functional stakeholders as needed
  • Leaves
    • Manage documentation, tracking and employee interactions for all leave types
    • Coordinate with payroll and benefits, as needed
  • Operations Support
    • Local contact for all system related activity, participating in system implementations and enhancements as subject matter expert in region.  
    • Respond to first level questions from employees on all HR topics, triage to functional HR experts and appropriate SME as needed.   
    • Driving the adoption of existing and new systems in the region
    • Timeliness, accuracy and thoroughness of data entry to preserve data integrity across all systems and intranet
    • Support audit activities and ensure compliance in daily administration with all applicable processes, legal and regulatory requirements.
    • Partner with HRBPs to manage employee data lifecycle changes and grants in Workday
  • Process Improvements
    • Leverage technology for HR process efficiencies i.e. Echosign
    • Projects: eg. letter automation, globalisation of processes, new country set-up

Who You Are:

A consummate professional committed to confidentiality and integrity when handling sensitive employee information. Detail-oriented and focused on data integrity and process, you are willing to put your head down to get things done, work well as a team, and care about the employee experience.


If this sounds like it might be you, you probably have:

  • Excellent attention to detail and organizational skills, to complete tasks with accuracy and efficiency
  • Ability to maintain confidentiality and prioritize effectively
  • Resourcefulness and initiative to ask questions coupled with the ability to work with limited supervision. Addresses most challenges and issues in a calm, steady, “can-do” manner
  • Good judgment, knowing when an issue need to be escalated
  • A client service mindset with the desire to go above and beyond to support the team and organization
  • An ability to identify, recommend opportunities for continuous process improvement and follow through from end-to-end.


  • University degree
  • 2+ years experience in an HR administration, operations, benefits administration, or generalist role, strong preference for the technology industry
  • Experience in supporting multiple countries in APAC and demonstrated ability to quickly learn about cultural and regulatory requirements
  • Experience with Workday HR information system and JIRA and/or Salesforce-based ticketing systems highly preferred
  • Experience in Gsuite products highly preferred
  • Proficiency in English language required (Japanese highly preferred)

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.


Personal Information

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