Trust & Safety Manager - Safety Policy

San Francisco, CA

Are you a strong leader who’s passionate about defending people from online abuse? Are you excited by challenging problems at the intersection of safety and freedom of expression that require a multidisciplinary approach and creative solutions? Does the idea of growing the collective health, openness, and civility of public conversation on Twitter interest you? If so, you should join us!


Who We Are:

The teams in Twitter’s Trust & Safety department are on the front lines of safety, expression, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.


What You’ll Do:

We are seeking a Manager to represent and serve as an advocate for our global Safety Policy team. You’ll lead our continued efforts around combating online abuse through policies and strategies that promote trust in Twitter.


You’ll also be responsible for:


  • Providing strategic direction and defining the teams' short- and long-term goals in support of both department and company overall goals.
  • Working with the team, leaders within T&S, and senior cross-functional partners globally across the company to achieve those goals.
  • Helping to mold the next generation of Trust & Safety leaders at Twitter through mentorship, coaching and placing an emphasis on team development.
  • Being a strong, clear voice for the team and their work, both internally and externally.
  • You may also be required to speak on behalf of the department to internal teams, law enforcement, safety partners, government agencies, and users.
  • You will report directly to the Sr. Manager of Site Policy within T&S in San Francisco and will work closely with other Managers in Site Policy including the Manager of the Identity team and the Manager of the Cybercrime and Investigations team



Who You Are:

  • You have a deep understanding of online safety and abuse matters and can train new team members on safety policy issues.
  • You have a background in drafting and reviewing safety policy, preferably for a tech company.
  • You have a history and have significant subject matter expertise to credibly make difficult decisions on extremely complex escalations; you can easily articulate your reasoning to a diverse stakeholder group.
  • You enjoy people management and have a track record of building extraordinary teams and taking them to the next level.
  • You are passionate and enthusiastic about protecting user privacy and freedom of expression.
  • You have experience successfully leading and advocating for a globally distributed team.
  • You are able to set clear priorities for your team and eliminate barriers to success.
  • You have a strong desire to learn and explore.
  • You have strong relationship building and team development skills.
  • You are comfortable collaborating with a multinational team of stakeholders and capable of building consensus.
  • You have a deep understanding of and appreciation for the importance of self-care.
  • You are able to lead numerous projects simultaneously under pressure and time constraints.
  • You have exceptional communication and writing skills.
  • You are patient, determined, flexible, and open-minded.


Strongly Preferred Experience

  • 7-10+ years experience working on relevant issues, preferably at an internet or technology company.


Note: this role involves potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.


Here’s all the legal good stuff


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.


San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may select “Decline to Disclose”. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

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