Legal Policy Operations Agent - Trust & Safety

San Francisco, CA

Who We Are:

The teams in Twitter’s Trust & Safety (T&S) department are on the front lines of safety, speech, and policy issues that affect the Internet. We work to ensure user trust, protect user rights, and mitigate legal risk through policy definition, Terms of Service enforcement, and safety advocacy. We innovate, experiment, and move at a fast pace. We’re a learning organization with a growth mindset, and we’re always looking for ways to improve our policies and ourselves.


What You’ll Do:

Twitter Trust & Safety seeks a detail-oriented, dedicated person to join our Legal Policy team in San Francisco. Legal Policy is responsible for processing sensitive global legal requests, such as court orders or requests for user data, from start to finish including document intake, logging, analysis, processing, and follow-up. If you're analytical, goal-oriented, focused, and have a knack for handling multiple tasks efficiently, apply today! You will:

  • handle global legal requests for user data, helping to keep our legal process operations organized and on track
  • be responsible for supporting your team in making sure requests are processed, tracked, and completed in an efficient and timely manner
  • escalate unusual or sensitive requests to Legal Policy management, legal, or other stakeholders
  • work closely with Legal Policy team members in San Francisco, Ireland, and Singapore on prioritizing requests appropriately
  • serve on an on-call rotation, working closely with other members of Trust & Safety to provide timely responses to emergency requests from all over the world

Experience in reviewing, documenting, and tracking legal requests is helpful. This role requires weekend coverage (Tuesday-Saturday schedule).


Who You Are:


You have:

  • experience with high-volume legal document intake and processing
  • excellent business judgment
  • passion and enthusiasm for protecting freedom of expression and user privacy
  • perseverance, determination, and grit
  • a collaborative and optimistic mindset


You are:

  • at ease with providing clear and concise responses to time-sensitive requests
  • an excellent communicator, and will maintain open, thorough, and regular communication with teammates and cross-functional teams
  • flexible and can adjust accordingly to ensure team efficiency and deliverables are met
  • detail-oriented, organized, and able to prioritize tasks in a dynamic work environment even when they are sometimes monotonous
  • able to spot anomalies or unusual patterns in requests you handle
  • looking for an entry level position, due to limited or no prior work experience
  • a keen decision maker, self motivated, and a great teammate


You can:

  • deliver consistent high-quality work
  • manage your time and prioritize work effectively
  • think strategically about challenging global issues


Requirements:

  • Complete fluency in English and a second language
  • Weekend coverage (Standard schedule = Tuesday-Saturday)


Preferences:

  • 1-3 years experience at a tech company in a similar role
  • Bachelor’s Degree or equivalent education / experience
  • Japanese, Korean, Hindi, German, or French language skills


NOTE: Telecommuting is not an option; this is a full-time role in San Francisco. Please be sure to specify all languages and level of fluency in your application/resume.


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.


San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You may be exposed to sensitive or graphic content, including but not limited to, vulgar language, violent threats, pornography and other graphic images.



Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may select “Decline to Disclose”. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

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