Employee Relations Partner

San Francisco, CA

The Employee Relations Partner will help resolve various employee relations matters as they arise, support and advise the HR function, identify and diagnose trending issues or conflicts, and help develop creative, business-savvy solutions via training, coaching, and processes.  This position reports to the Global Head of Employee Standards and Relations, and will extensively support and partner closely with HR Business Partners, the Learning and Development team, and other COE functions (Compensation, People Analytics, Diversity and Inclusion, and HR Operations) within HR.

This role has global reach, and will be responsible for helping build out international ER capabilities. Some domestic and/or international travel may be required.  

Specific duties include:

  • Conduct internal U.S. and Overseas investigations involving workplace conflicts or allegations of policy and/or legal violations; work to ensure issues are properly identified, reported, investigated and resolved.
  • Assist in developing a model for global Employee Relations support and compliance with local country laws and practices
  • Make recommendations based on assessment of trend and root cause analysis.
  • Help draft internal policies and protocols relating to employees
  • Provide interpretation of human resource policies, rules, and processes.
  • Support learning initiatives, including content development, material preparation, and/or co-facilitation of trainings on relevant subject matter (i.e. legal requirements, best practices, cross-border management, investigation protocols, anti-harassment/bullying, etc.)
  • Partner with various functions including Legal and within Human Resources (i.e. Analytics, Learning and Organizational Development, Compensation, HR Operations, Diversity and Inclusion) to execute business-specific People strategies.
  • Provide advice and counsel to managers (and/or support HRBPs in doing same) and employees to ensure correct application and integration of policies on issues with particular risk.
  • Follow investigative protocols (i.e. gathering, preserving, documenting, and analyzing information and data relevant to reported issues).
  • Support internal projects and programs.
  • Create, review, update ER- and HR-related tools and templates.
  • Maintain and protect confidential data with great discretion, judgment, and professionalism.
  • Other duties and projects as assigned, in line with the role.

You will report to the Senior Employee Relations Partner Manager, with day-to-day direction from Senior-most members of the Employee Relations team. 

Desired qualifications include:

  • Strong problem-solving skills.
  • Ability to interact with and influence in all functions and at all levels of the organization.
  • Willingness to "roll up your sleeves," and get work done.
  • Strong business orientation coupled with a genuine desire to promote a fair and positive work environment for all employees.
  • Good project management skills.
  • Good presentation skills and facilitation experience.
  • An eye toward innovation.
  • Excellent organizational and interpersonal skills.
  • Excellent writing skills.
  • Detail­ - oriented, especially with regard to effectively managing and documenting employee relations issues and investigations.
  • Able to manage multiple priorities independently and keep current with workload.

Experience and Qualifications:

  • Minimum 5+ years experience directly managing complex employee relations issues, with more experience desired
  • MBA/MA, SPHR, GPHR, or HRCI strongly preferred
  • Substantive workplace investigative training and experience required
  • JD with some applicable practice strongly preferred 

Knowledge, Skills, and Abilities: 

  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Exceptional coaching, facilitation, and conflict resolution skills.
  • Extensive experience managing complex employee relations issues, including HR workplace investigations. 
  • Strong influencing skills leveraging business acumen, expertise and data.
  • Ability to identify relevant stakeholders, build trust, and provide sound advice.
  • Strong analytical and problem solving skills. Ability to analyze data, understand trends and develop recommendations for action based on the analysis.
  • Strong working knowledge of employment laws and regulations (ADA, EEO, FMLA) and the ability to appropriately spot employment risk issues 
  • Knowledge of fundamental HR practices across ER, staffing, management practices, organizational effectiveness, compensation, and talent management.  
  • Comfortable working hands-on to solve problems.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.


Personal Information

This field is required.
This field is required.
This field is required.
This field is required.
Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may select “Decline to Disclose”. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

Twitter cares about your privacy and protecting your data.  Please click the privacy policy link and acknowledge you have read and understood how Twitter treats your privacy and your data.  

Would you like to receive email communication from Twitter about career opportunities? You may unsubscribe at any time.
Applicant Data - You have a choice. Can we keep your personal data for both the job you are applying for and any other Twitter jobs that we feel you may be a match for? If you choose yes we will retain your personal data for a period of twelve months to consider you for other job opportunities at Twitter.
Analytics - May we use personal data from your resume and application to analyze and improve the Twitter hiring experience.
Thanks for applying!
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.