Infrastructure Operations Reliability Engineer


Infrastructure Operations Reliability Engineer 

Twitter operates over tens of thousands of physical servers in its datacenters. 

Come join our team! 

Who We Are: 

Twitter’s Infrastructure Operations team is seeking qualified reliability engineering applicants to join our Command Center. Join the team responsible for leading incidents to resolution at twitter. Build tools and instrument automation to make sure that they don't happen again. Our job is to increase reliability of the Twitter service by providing continuous site monitoring, oversight/management of key control processes, effective communication around reliability related events, and write the tools to automate it. 

What You’ll Do: 

You will be responsible for effectively triaging and troubleshooting a complex environment operating at massive scale. As an incident manager, you will resolve critical system issues on a continuous basis, including notification, coordination and dispatch of individuals from various functional groups. You will take individual ownership of issues and pursue resolution tenaciously. You will provide effective communication and dissemination of information to other teams and executive management. You will develop tools to visualize log data using Python, Javascript, other. 

We are looking for someone with a variety of deep systems experience, superb communication skills, an attention to both details and the big picture, and a real passion for Twitter. 

Who You Are: 

● You have a firm understanding of TCP/ IP Network, SSH, DNS, CDN and network security. 

● You have scripting experience (shell, Python, Ruby, and/or Perl), proficiency with at least one or more. 

● You are familiar with Apache Pig, Hadoop, MySQL, Vertica or related technologies 

● You have knowledge of large data center environments. 

● You have strong Interpersonal and Communication Skills. ● You have a High Attention to Detail. 

● You have the ability to work independently. 

● You have Availability to work a shift schedule. 

● You have Excellent debugging and analytical reasoning skills 

● You are experienced in building automation to simplify triage, resolution and analysis. 

● You value lightweight but high quality process and documentation with respect to complex systems. 


● 2 ~ 5+ yrs of Incident Management experience on a large scale platform. 

● 5 + yrs of experience in a with distributed systems at scale in a Linux/Unix environment as an administrator or developer. 

● B.S. in Computer science or equivalent experience. 

Here’s all the legal good stuff: 

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status. 

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Engineering Hiring Process

Step 1

Once your application is received, a recruiter will reach out pending your qualifications are a match for the role.

Step 2

If your background is a match, you may have 1-2 technical phone interviews or be given the chance to provide a work sample depending on the role.

Step 3

If the phone interviews go well or your work sample is strong, the final step includes interviews with 5-6 people held onsite in our office.


By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

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