Technical Solutions Consultant, MoPub

New York, NY

Who We Are:

As a Technical Solutions Consultant, you will lead a portfolio of clients from technical integration through launch. This is a highly visible role within the company, supporting the growth and retention of our most valued and highest profile mobile app publishers. You will build positive relationships with both internal and external parties to ensure that technical issues are handled quickly and appropriately. You will be challenged by complex problems and customer configuration questions daily.


You will work closely with the Commercial Teams, Product Management, Engineering and Sales Teams and will actively contribute to the ongoing success of our products. You bring a consistent track record of analytical problem-solving and the ability to absorb technical concepts and communicate them to technical and non-technical audiences alike.


You will work with the teams to help pinpoint, troubleshoot, and resolve technical issues experienced by our publisher and demand partner base. If you are a creative thinker who thrives in a dynamic environment, you will fit well with our existing team and we want to hear from you!

 

What You’ll Do:

  • Serve as an exchange subject matter expert for internal MoPub account resources supporting the strategic partner base.
  • Present technical concepts and map customer needs to current and future product offerings.
  • Aid with technical in-app integrations in the on-boarding stage, as well as launch preparation and operation support post-launch
  • Diagnose, reproduce, and resolve technical issues brought up to the MoPub Professional Services Organization.
  • Notify clients of any technical updates and product releases
  • Review new product features for completeness and evangelize to our publisher and demand partner base.
  • Build methodologies and improve the MoPub integration process, making deployment and optimization recommendations for clients and partners.
  • Improve internal efficiency and customer satisfaction by proactively finding opportunities to optimize existing or new processes and tools.
  • Assist with the generation and review of new technical documentation as needed.
  • Collaborate with team leaders and cross-functional leaders to determine objectives and approaches to address tickets efficiently and effectively.


Who You Are:

  • You are experienced in troubleshooting technical issues for mobile publisher clients
  • You may have a technical degree preferred but not required
  • You have a basic understanding of HTML, Javascript, Objective-C and/or Android/iOS
  • Understanding of HTTP and networking concepts
  • You are capable of prioritizing a large number of requests depending on how important those tasks are to the business
  • You possess excellent project management skills and attention to detail
  • You are sound in decision-making and critical thinking skills


Requirements:

  • BA/BS, with a strong academic record
  • At least 1 year of experience in a mobile in-app focused role



We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.


San Francisco Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

This field is required.
This field is required.
This field is required.
This field is required.
Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.