API Policy Analyst (Contract)

Dublin


API Policy Analyst (Contract)



Who We Are


The Twitter Trust & Safety (T&S) team is looking for a proactive and detail-oriented team member to help enforce Twitter’s data, developer, and API policies. Individuals in this role will work with teams across Twitter to help prevent abuse of our platform and empower thousands of developers worldwide to safely harness the power of Twitter data.


What You’ll Do


  • Resolve escalated API policy and customer approval requests in an efficient and prompt fashion.
  • Handle incoming queries about API policy areas with clear, helpful, and complete responses and feedback.
  • Conduct preliminary background checks, investigations, and research to support our data “know your customer” program.
  • Review and prioritize external reports of policy violations, and work closely with teams across Twitter to identify and implement appropriate resolutions.
  • Support all operational tasks such as (but not limited to) queue and workflow management and process efficiency.


Who You Are


  • You have excellent communication and writing skills and work well under tight deadlines.
  • You have exceptional business judgement and critical thinking; you are especially detail-oriented.
  • You are an active Twitter user with a passion and enthusiasm for protecting user privacy and freedom of expression.
  • You have familiarity with the processes and tools used for increased efficiency.
  • You exercise patience, determination, flexibility, and grit in a high pressure work environment.
  • Proficiency with Excel and SQL, a plus.


Requirements 


  • Experience using third-party ticketing systems (e.g., Zendesk, Service Cloud, etc.)
  • Prior experience at a tech company (preferred)
  • Bachelor’s Degree or equivalent education / experience (preferred)


Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography and other graphic images.


We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

By applying you expressly make the following representations and warranties and give your consents as described below:
Twitter, Inc. collects your personal data for the purposes of managing Twitter, Inc.’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Twitter, Inc. may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 
Twitter, Inc. does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Twitter, Inc. has international sites and Twitter, Inc. uses resources located throughout the world. Twitter, Inc. may from time to time also use third parties to act on Twitter, Inc.’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Twitter, Inc. group of companies as well as to third parties acting on Twitter, Inc.’s behalf, including also transfers to servers and databases outside the country where you provided Twitter, Inc. with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Personal Information

This field is required.
This field is required.
This field is required.
This field is required.
Required field. PDFs only; max file size is 1MB.
Required field. PDFs only; max file size is 1MB.

Twitter does not accept and unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Success
Thanks for applying!
Error
Submission failed. Please make sure all fields are correctly formatted.

Don't see the right fit?

Check out other opportunities at Twitter.