Senior User Researcher

San Francisco, CA

Who We Are:

Twitter is seeking a Senior Researcher to be part of our Advertiser Experience Research Team.  Our research helps inspire, design, and build the products that fuel Twitter’s mission to give everyone the power to create and share ideas and information instantly, without barriers.  We have a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help both the biggest brands tell their stories in innovative ways and the smallest businesses fulfill their dreams by connecting with new customers.  We are part of a larger design and research team that’s full of amazingly talented and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.

What You’ll Do:

As a Senior Researcher you will help everyone focus on the user/advertiser. In this role, you will create understanding and empathy around advertiser needs, stated and unstated, for your entire product team including designers, product managers, and engineers.

You will do so by championing a advertiser-centered process that integrates advertiser insights and feedback throughout the product development cycle. You will conduct primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys and usability tests. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. You’ll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

Above all else, as a senior member you’ll mentor junior members by investing your energy and talents in supporting the career growth and development of the people on your team.

 

Who You Are:

If this sounds like a fit for you, you probably have:

  • Expert understanding and high quality execution of a variety of qualitative and quantitative research methods and how to synthesize them together

  • Demonstrated success influencing product, engineering and design decisions based on the results of research and through positive relationships you’ve established with your cross-functional partners

  • Deep understanding and experience executing a user/advertiser centered research process

  • Expertise in conducting research with business customers or advertisers (B2B research experience)

  • Consistently applied research insights to influence product and design decisions

  • Forged strong partnerships with product, engineer and design leaders

  • Deep experience personally conducting both qualitative and quantitative methods

  • Excellent written and verbal communication skills

  • Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously

  • A growth mindset that fuels your desire to constantly learn and improve from success and challenges

  • Familiarity with advertising technology industry and products

Min. Requirements:

  • 5+ years conducting research in a fast-paced product development environment

  • 2+ years of experience mentoring researchers

  • BA/BS or Graduate degree in Human Computer Interaction, Cognitive or Experimental Psychology, Computer Science, or a related field

 

Here’s all the legal good stuff: We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.

 

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hiring Process

Step 1

After you apply, a recruiter may reach out to you for an introductory call.

Step 2

If your background is a match for the role, you may phone interview with 1-2 people.

Step 3

If you continue through the process, you will come onsite 1-2 times to interview with a total of 5-10 people.

Application

Personal Information

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U.S. Equal Opportunity Employment Information  (Completion is Voluntary)

At Twitter, we have a bold aspiration to reach every person on the planet. We believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and we are committed to an inclusive and diverse Twitter.

This is where you come in! Please take a few minutes to provide us with your information. You are not required to provide this information and you may decline to disclose. Your decision to provide information (or not) will not affect your employment or opportunities at Twitter.

Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

You can view the ‘EEO is the Law’ poster here.

Twitter does not accept any unsolicited resumes from recruiting agencies and will not pay fees associated with any such resumes. Agencies, please do not send resumes to any Twitter location, employee, or email address.

Twitter, Inc. is committed to working with and providing access and reasonable accommodations to applicants with physical or mental disabilities. If you need an accommodation in order to apply for open job opportunities, please submit a description of your accommodation request to RARequest-Recruiting@twitter.com. This email is only for accommodation requests related to the application process.

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